Relationship Management Professional

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Special Ops Sdn. Bhd. Full time
Job Title:

Customer Operations Executive

About Us:

Special Ops Sdn. Bhd. is dedicated to providing exceptional customer experiences.

Job Summary:

This role involves working as a Customer Operations Executive to deliver outstanding customer experiences through personalized connections and continuous process improvement.

Key Responsibilities:
  • Customer Insights: Build in-depth knowledge of customers through interactions to establish trust and ensure personalized connections.
  • Positive Interactions: Strive to leave customers with a positive experience after every contact by being responsive and fast to their needs.
  • Clear Communication: Communicate responses to customers in a clear, concise, and professional manner.
  • Cross-Selling: Empathize with and prioritize customer needs, cross-selling relevant services when necessary.
  • Process Improvement: Identify gaps in day-to-day operations and provide feedback to enhance existing processes.
  • Value Alignment: Uphold company values and continuously work towards enhancing the platform and overall customer experience while achieving assigned KPIs for maximum customer satisfaction.
Requirements:

To succeed in this role, you should possess:

  • At least 1–2 years of work experience (fresh graduates welcome).
  • A high level of initiative.
  • Self-motivation and independence as a learner who thrives in a collaborative environment.
  • Confidence in executing inbound sales processes.
  • Adaptability in a rapidly changing working environment.
  • Excellent communication skills and working proficiency in English.
  • Willingness to work rotating shift-based schedules (including weekends and public holidays).


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