Relationship Management Professional
1 week ago
Customer Operations Executive
About Us:Special Ops Sdn. Bhd. is dedicated to providing exceptional customer experiences.
Job Summary:This role involves working as a Customer Operations Executive to deliver outstanding customer experiences through personalized connections and continuous process improvement.
Key Responsibilities:- Customer Insights: Build in-depth knowledge of customers through interactions to establish trust and ensure personalized connections.
- Positive Interactions: Strive to leave customers with a positive experience after every contact by being responsive and fast to their needs.
- Clear Communication: Communicate responses to customers in a clear, concise, and professional manner.
- Cross-Selling: Empathize with and prioritize customer needs, cross-selling relevant services when necessary.
- Process Improvement: Identify gaps in day-to-day operations and provide feedback to enhance existing processes.
- Value Alignment: Uphold company values and continuously work towards enhancing the platform and overall customer experience while achieving assigned KPIs for maximum customer satisfaction.
To succeed in this role, you should possess:
- At least 1–2 years of work experience (fresh graduates welcome).
- A high level of initiative.
- Self-motivation and independence as a learner who thrives in a collaborative environment.
- Confidence in executing inbound sales processes.
- Adaptability in a rapidly changing working environment.
- Excellent communication skills and working proficiency in English.
- Willingness to work rotating shift-based schedules (including weekends and public holidays).
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