Customer Support Expert

3 days ago


Petaling Jaya, Selangor, Malaysia GXBank Full time
Customer Support Expert

GXBank, a digital bank in Malaysia, is seeking an experienced Customer Support Expert to provide human-assisted customer support via various channels.

The ideal candidate will have at least 2 years' working experience in a Contact Centre/Customer Service in financial institutions, payments, cards, banks, e-wallets, acquirers.

Key Responsibilities:

  • Provide real-time support via voice, live chat, email, social media, L1 and L2 support.
  • Handle enquiries and resolve issues while building relationships with customers.
  • Guide customers in using the Bank application and resolve issues according to Standard Operation Procedures (SOP).

Requirements:

  • At least 2 years' experience in a Contact Centre/Customer Service in financial institutions.
  • Tertiary education and proficiency in required languages.
  • Familiarity with digital servicing channels is an advantage.


  • Petaling Jaya, Selangor, Malaysia ZF Friedrichshafen AG Full time

    Job SummaryWe are seeking an experienced Technical Support Expert to join our team as PC Training & Network Specialist, ASEAN. The successful candidate will have the opportunity to shape the future of mobility by developing training programs and conducting trainings to educate customers on ZF brands, products, and technologies.


  • Petaling Jaya, Selangor, Malaysia Julytech Sdn Bhd Full time

    We're looking for a skilled Technical Support Expert to join our team at Julytech Sdn Bhd. This role involves providing timely and effective technical support to customers via chat and phone.The ideal candidate will have strong problem-solving skills and the ability to explain technical concepts to non-technical users. They should also have excellent...


  • Petaling Jaya, Selangor, Malaysia UOB Full time

    About the DepartmentThe Retail function is responsible for providing Personal and Business Banking customers with comprehensive financial solutions. Our team of professionals works tirelessly to ensure that clients receive exceptional service, timely support, and expert advice.We are dedicated to building strong relationships with our clients, understanding...


  • Petaling Jaya, Selangor, Malaysia F. Hoffmann-La Roche Gruppe Full time

    We are seeking a skilled Digital Customer Experience Expert to join our team. As a Digital Customer Experience Expert, you will be responsible for providing technical assistance to our customers and end-users in a digital environment.About the RoleAs a Digital Customer Experience Expert, you will work closely with our technical teams to resolve customer...


  • Petaling Jaya, Selangor, Malaysia Teleperformance Full time

    We are looking for a dedicated Client Support Expert to join our Teleperformance team. As a Customer Success Specialist, you will play a vital role in providing world-class customer support and services.Key ResponsibilitiesEvaluate customer needs, assess problems, and offer tailored solutions, leveraging your analytical and problem-solving skills to resolve...


  • Petaling Jaya, Selangor, Malaysia Globaltrack Full time

    Job OverviewWe are seeking a skilled and customer-focused Customer Support Specialist to join our team at Globaltrack. This role is ideal for individuals who thrive in fast-paced environments, are proficient in problem-solving, and possess excellent communication skills.The successful candidate will be responsible for delivering exceptional customer...


  • Petaling Jaya, Selangor, Malaysia Zcova Sdn Bhd Full time

    Job ResponsibilitiesAs a member of our sales team, you will be responsible for:Providing expert consultation to both online and walk-in customers, helping them find the perfect jewelry piece for their special moments.Delivering top-notch customer experiences by providing personalized recommendations.Working with a passionate team to create unforgettable...


  • Petaling Jaya, Selangor, Malaysia Philips Iberica SAU Full time

    About UsPhilips is a global leader in health technology, driven by a commitment to improve the lives of billions worldwide. Our mission is to create a healthier and more sustainable world through innovation.Our company culture is built around a strong sense of purpose and a relentless drive to deliver exceptional customer experiences. This fuels our passion...


  • Petaling Jaya, Selangor, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time

    About the RoleWe are looking for a Client Support and Sales Expert to join our team. As an Inbound Sales Representative, you will be responsible for handling incoming calls, offering solutions, and troubleshooting product issues.You will work in a high-volume, dynamic environment and will be expected to meet performance metrics such as First Call Resolution,...


  • Petaling Jaya, Selangor, Malaysia DHL Germany Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Expert to join our team at DHL Germany.Key Responsibilities:To provide professional and qualitative customer service in line with set DHL standards.To ensure timely resolution of customer queries in accordance with set DHL standards.To actively promote self-service functionalities to minimize...


  • Petaling Jaya, Selangor, Malaysia Grab Full time

    Grab, the leading superapp in Southeast Asia, is seeking a highly skilled Customer Lifecycle Management Expert to drive business growth across its various segments. This role is part of a dynamic team responsible for planning and executing complex lifecycle automation programs.Key ResponsibilitiesDevelop and launch targeted CRM campaigns to engage customers...


  • Petaling Jaya, Selangor, Malaysia Internetwork Expert Full time

    The Talent & Culture Manager is a strategic partner to the CEO, shaping key business decisions with expert HR insights while ensuring compliance across regions. This role leads payroll operations (Malaysia & overseas), HR processes, and talent engagement, creating a seamless and thriving workplace. Beyond policies and payroll, it's about building a culture...


  • Petaling Jaya, Selangor, Malaysia Upscale Sdn Bhd Full time

    About the job Customer Support SpecialistLocation: VSQ@PJPreferably: Anyone who is passionate and excited to learnSalary: Up to RM3,200Interview date: ImmediateWorking hours: 5 days a weekVisa: MalaysiaRoleAs a customer support specialist, this role is the face of the company and the first line of support for thousands of its customers across the globe. The...


  • Petaling Jaya, Selangor, Malaysia Teleperformance Full time

    Job OverviewAt Teleperformance, we're seeking a highly skilled Customer Success Specialist to join our team. As a key member of our client's support team, you will play a vital role in delivering exceptional customer experiences. Your primary responsibility will be to respond to customer requests, manage concerns, and provide timely information via inbound...


  • Petaling Jaya, Selangor, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time

    Job Overview:Agensi Pekerjaan JobScoper Sdn. Bhd. is seeking a highly skilled Customer Service English Speaker to join our team.Responsibilities:Inbound Calls: Handle incoming calls promptly and professionally, addressing customer queries and concerns effectively to ensure quick and accurate solutions.Customer Inquiries: Respond to queries submitted via the...


  • Petaling Jaya, Selangor, Malaysia Hartalega Holdings Berhad Full time

    About the RoleWe are seeking a skilled IT Enterprise Application Expert to provide technical support and guidance to our users.Key Responsibilities:Provide expert-level support for enterprise applications, including troubleshooting and resolving complex issues.Develop and implement process improvements to enhance system efficiency.Collaborate with...


  • Subang Jaya, Selangor, Malaysia ASSA ABLOY Global Solutions Full time

    Role DescriptionThe Customer Solutions Expert role at ASSA ABLOY Global Solutions is designed to drive business growth and revenue by developing and executing strategic partnerships with key customers. You will be responsible for identifying new business opportunities and developing strategies to pursue them.Key ResponsibilitiesIdentify new business...


  • Petaling Jaya, Selangor, Malaysia Hiredly X Full time

    About the JobWe are looking for a highly skilled System Operations Expert to join our team at Hiredly X. As a System Operations Expert, you will be responsible for managing system deployment tasks, providing technical support to customers, and contributing to the continuous improvement of our customer service operations.Key ResponsibilitiesSystem Deployment:...


  • Petaling Jaya, Selangor, Malaysia NL IT Services Sdn Bhd Full time

    Job OverviewThis role involves delivering high-quality technical support and service to customers, ensuring their IT-related issues are resolved efficiently and effectively.Key ResponsibilitiesProvide technical support and service to customers, ensuring their issues are resolved efficiently and effectively.Troubleshoot complex technical problems, using...


  • Petaling Jaya, Selangor, Malaysia AM Sales & Marketing Sdn Bhd Full time

    Job OverviewWe are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our sales and marketing department, you will be responsible for delivering exceptional customer service and support.Key ResponsibilitiesCustomer Communication: Respond to customer inquiries via phone, email, and chat in a timely and professional...