Customer Support Expert
3 days ago
GXBank, a digital bank in Malaysia, is seeking an experienced Customer Support Expert to provide human-assisted customer support via various channels.
The ideal candidate will have at least 2 years' working experience in a Contact Centre/Customer Service in financial institutions, payments, cards, banks, e-wallets, acquirers.
Key Responsibilities:
- Provide real-time support via voice, live chat, email, social media, L1 and L2 support.
- Handle enquiries and resolve issues while building relationships with customers.
- Guide customers in using the Bank application and resolve issues according to Standard Operation Procedures (SOP).
Requirements:
- At least 2 years' experience in a Contact Centre/Customer Service in financial institutions.
- Tertiary education and proficiency in required languages.
- Familiarity with digital servicing channels is an advantage.
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Technical Support Expert
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Technical Support Expert
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Client Support Expert
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Customer Support Specialist
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Customer Support Specialist
1 week ago
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Customer Support Representative
7 days ago
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Customer Support Representative
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IT Enterprise Application Expert
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3 days ago
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