Safety Labeling Operations Manager

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia TikTok Full time
Safety Labeling Operations Team

The Safety Labeling Operations team supports our efforts to address objectionable or disturbing content, including images of violence, animal cruelty, hate speech, violent extremism, or content that exploits or endangers children.

You will play a key role in performing audits, identifying errors, and providing timely feedback to ensure excellence in moderation efforts.

Key Responsibilities:

  • Perform daily audits on internal systems;
  • Provide analysis of errors and feedback to respective teams;
  • Work with training teams to align policy understanding of QA and labelers;
  • Support policy/quality-related questions on an ad-hoc basis;
  • Guide new joiners to achieve ramp-up targets;
  • Collaborate with Safety Specialists to provide quality feedback;
  • Identify potential errors in policy and correct them in time;
  • Conduct quality meetings with teams to analyze errors;

Requirements

To succeed in this role, you will need:

  • Bachelor's degree or equivalent education/experience; advanced degree is preferred;
  • Minimum 1 year of working experience as a Quality Assurance Analyst;
  • Proficient in English and Bengali language, as the role oversees the Bangladesh market.


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