E-Commerce Operations Strategist

5 days ago


George Town, Penang, Malaysia GST Malaysia Full time
About GST Malaysia

We are a leading e-commerce company based in Malaysia, seeking an experienced professional to lead our online business across multiple platforms.

About the Role

This is a senior leadership position responsible for driving revenue growth, optimizing operations, and leading a high-performing team to achieve business objectives. The ideal candidate will have a proven track record of managing high-volume e-commerce businesses with multi-million revenue responsibility.

Key Responsibilities: Strategic Planning & Execution
  • Develop and implement end-to-end e-commerce operations strategies to maximize revenue, profitability, and market share.
  • Oversee the overall business strategy across multiple online marketplaces, ensuring alignment with company goals.
  • Lead and drive sales growth by optimizing pricing, promotions, and marketing strategies across platforms.
  • Utilize data analytics to analyze sales performance, conversion rates, and customer insights to drive continuous improvement.
Platform & Category Expansion
  • Identify opportunities for business expansion across new e-commerce platforms and geographic regions.
  • Build strong relationships with platform account managers to leverage marketing resources and policy insights.
Operations & Supply Chain Optimization
  • Oversee inventory management, order fulfillment, and logistics to ensure efficient operations.
  • Work closely with the supply chain team to improve turnaround time and minimize costs.
Team Leadership & Organizational Development
  • Lead, mentor, and develop a high-performing e-commerce team, ensuring clear roles, KPI targets, and growth opportunities.
  • Establish performance evaluation systems and operational workflows to enhance team efficiency.
Risk & Compliance Management
  • Monitor platform policies and compliance requirements to ensure adherence and mitigate potential risks.
  • Proactively address account health issues, penalties, or suspensions with corrective action plans.


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