Global Blue Client Support Officer
5 days ago
The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. As a key member of our team, you will be responsible for providing high-quality support to our clients, ensuring their needs are met and exceeded.
You will be working closely with various teams, including Dispute Management, Financial Operations, and IT Operations, to deliver exceptional results and drive business growth. Key performance indicators (KPIs) include achieving 85% of incoming call handling time within 2-3 minutes, acknowledging and answering client email queries within 24 hours, and accurately capturing new merchant details and financial information.
To succeed in this role, you will need to have strong analytical and technical skills, with the ability to learn and adapt quickly. You should also be proficient in Microsoft Office and have excellent data entry accuracy. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we would love to hear from you
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Tax Free Shopping Solutions Expert
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Global Blue Full timeAs a Customer Care & Implementation Officer at Global Blue, you will play a vital role in driving business growth and delivering exceptional customer experiences. Your primary responsibilities will include:Providing expert-level support to our merchants, addressing their queries and concerns in a timely and effective manner.Main duties and responsibilities...
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Retailer Services Representative
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Global Blue Full timeWe are looking for a talented Customer Care & Implementation Officer to join our Global Blue team! As a key member of our team, you will be responsible for providing top-notch support to our merchants, ensuring their needs are met and exceeded.Your main duties and responsibilities will include:Providing solution-oriented, friendly, and informative customer...
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Customer Experience Specialist
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Global Blue Full timeWe are seeking a highly skilled and dedicated Customer Care & Implementation Officer to join our team at Global Blue. The successful candidate will be responsible for providing exceptional customer service to our merchant network, ensuring seamless implementation and support throughout their partnership with us.Main duties and responsibilities...
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Client Acquisition Manager
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia SG Support Full timeThis is an exciting opportunity to join our dynamic team as a Business Development Manager and contribute to driving revenue growth and expansion at SG Support.About Our WorkWe partner with top fundraising agencies globally to provide innovative solutions to non-profit organizations worldwide.Our ApproachWe focus on sustainable financing, donor acquisition,...
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Client Services Manager
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia SG Support Full timeSG Support WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaClient Services ManagerAre you a strategic thinker and problem solver with a track record of driving impact in consulting, finance, or professional services? Do you thrive in collaborative environments where you can drive change, lead projects and influence growth and decision-making?SG...
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Global Client Support Specialist
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia TIME's group Full timeAt GO Markets, we value innovation and progress. Our fast-paced work environment creates opportunities for growth and development.As a Customer Support Officer, you will play a crucial role in delivering exceptional client service.ResponsibilitiesOffer expert support to clients, addressing technical, operational, and product-related queries.Effectively...
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Digital Insights Executive
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Invictus Blue Full timeAbout the RoleThe Digital Insights Executive is a critical position at Invictus Blue, responsible for driving business growth through data-driven insights. You will work closely with our cross-functional teams to develop innovative media provocations and creative strategies that drive results.As a key member of our research and development team, you will...
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Research and Development Lead
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Invictus Blue Full timeJob RequirementsWe are seeking a Research and Development Lead to join our team at Invictus Blue. As a key member of our marketing department, you will be responsible for developing and executing integrated marketing strategies across digital, traditional, and emerging platforms.You will work closely with our cross-functional teams to develop innovative...
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Marketing Strategy Specialist
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Invictus Blue Full timeJob DescriptionAt Invictus Blue, we are seeking a talented Marketing Strategy Specialist to join our team. As a key member of our marketing department, you will play a crucial role in developing and executing integrated marketing strategies across digital, traditional, and emerging platforms.You will be responsible for analysing audience data, media...
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Client Services Director
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia SG Support Full timeAre you a seasoned professional with a passion for driving strategic success in fundraising and business development? SG Support is seeking an ambitious Client Services Manager to lead our charity partnerships and drive growth.Key Responsibilities:Manage a portfolio of charity partners, ensuring seamless communication and top-tier service delivery across...
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Global Support Agent
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Plaza Premium Group Full timeAs a Global Support Agent, you will play a vital role in providing exceptional customer service and support to our clients around the world.About the RoleTo respond to all incoming calls and emails from global clients in a professional and timely manner.The ideal candidate will have excellent communication and interpersonal skills, with the ability to work...
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Global Support Manager
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia HSBC Full timeCompany OverviewHSBC is a leading global financial services organization with a long history of providing banking and financial services to individuals, businesses, and institutions. Our goal is to be the world's leading international bank, delivering exceptional service and creating value for our customers and shareholders.As a Global Support Executive, you...
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Global Client Lead
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Publicisgroupe Full timeCompany OverviewPublicis Groupe is a world-renowned communications group with a strong presence in over 100 countries. We have four Solution hubs: Creative, Media, Digital business transformation, and Health & Wellbeing. Our 'Power of One' model breaks down silos between our capabilities, making us work seamlessly and efficiently to help clients transform...
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Global Support Specialist
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Doo Group Full timeAbout Our CompanyDoo Group is a global financial services powerhouse with a presence in multiple markets. Our extensive range of businesses includes Brokerage, Wealth Management, Property, Payment & Exchange, FinTech, Financial Education, Health Care, Consulting, Cloud, and Digital Marketing. With a focus on innovation and growth, we provide clients with...
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Kuala Lumpur, Kuala Lumpur, Malaysia S&P Global Full timeAbout the Role:The Relationship Director will report to the Head of Global Accounts and will be responsible for leveraging knowledge of energy and commodity market dynamics to enhance relationships with customers. This role requires a passion for driving and delivering commercial transformation goals, implementing diagnostic-based sales approach and a...
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IT Support Engineer
22 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hyva Full timeJob DescriptionWe are seeking an experienced IT Support Engineer - Global to join our team in Mid Valley City, Kuala Lumpur.The successful candidate will be responsible for installing, configuring, maintaining, and troubleshooting a wide range of server hardware and software at Hyva. Key responsibilities include performing server hard- and software upgrades,...
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Global Client Services Manager
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Standard Chartered Full timeStandard Chartered is committed to making a positive difference for our clients and communities. As a Global Client Services Manager, you'll be part of our team that works together with RMs, Product Sales, Operations, and other key internal stakeholders to solve client channel issues and identify opportunities to improve overall service.Your responsibilities...
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Client Support Expert
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Addex Sdn Bhd Full timeAbout UsAddex Sdn Bhd is a dynamic and forward-thinking organization committed to revolutionizing the consulting industry. With a talented team of experts based in Kuala Lumpur, we offer innovative solutions tailored to meet the evolving needs of our clients. Our dedication to excellence and passion for delivering exceptional results set us apart as a leader...
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Business Growth Specialist
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia SG Support Full timeWe are a financial technology institution dedicated to providing financing to non-profits worldwide.Our MissionSustainable financing, donor acquisition, and stewardship management services enable charities to grow, scale, and operate more efficiently.About Our PartnersWe have strategically partnered with top fundraising agencies globally that have decades of...
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Global Sales Effectiveness Advisor
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Kamlax Global Technologies Full timeAbout Kamlax Global Technologies:Kamlax Global Technologies is a leading provider of technology services and consulting, empowering businesses to succeed in the digital age.We offer a comprehensive range of services, from strategy development to implementation, designed to drive business growth and improve operational efficiency.Job Description:We are...