Global Support Specialist

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Doo Group Full time

About Our Company

Doo Group is a global financial services powerhouse with a presence in multiple markets. Our extensive range of businesses includes Brokerage, Wealth Management, Property, Payment & Exchange, FinTech, Financial Education, Health Care, Consulting, Cloud, and Digital Marketing. With a focus on innovation and growth, we provide clients with comprehensive products and services tailored to their needs.

We're committed to creating a dynamic work environment that fosters collaboration, creativity, and continuous learning. As we expand globally, we're seeking talented professionals who share our passion and values. Join us as we drive innovation and shape the future of finance.

Responsibilities:

  • Deliver outstanding customer experiences through various touchpoints.
  • Collaborate with sales teams to resolve complex account issues.
  • Conduct thorough analysis of client needs and coordinate with relevant teams to develop effective solutions.
  • Develop and refine Standard Operating Procedures (SOPs) to enhance efficiency and quality.
  • Maintain accurate records and ensure compliance with company policies.

Requirements:

  • Bachelor's degree in a relevant field.
  • Strong analytical and problem-solving skills.
  • Proficiency in Microsoft Office and relevant software applications.
  • Ability to work in a fast-paced environment and adapt to changing priorities.


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