Senior Business Analyst Salesforce CRM

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia TENTEN Partners Full time
Job Description:

As a Business Analyst CRM, you will head business analysis for Salesforce CRM solutions, ensuring they meet business needs.

You will gather requirements, document processes, and drive system optimisation.

Your responsibilities will include supporting digital transformation to enhance customer experience and efficiency, ensuring smooth integration between Salesforce CRM and Contact Center technologies.

You will act as a liaison between business users and technical teams, managing project timelines, risk mitigation, and alignment with business goals.



  • Kuala Lumpur, Kuala Lumpur, Malaysia TENTEN Partners Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from TENTEN PartnersExciting Opportunity: Business Analyst – CRM SalesforceAre you an experienced Senior Business Analyst with expertise in CRM Salesforce and Contact Center Technologies? Join a prestigious MNC Financial Institution in Kuala Lumpur, Malaysia, and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia TENTEN Partners Full time

    Required Skills and Qualifications:8-15 years of experience as a Business Analyst in CRM SalesforceExpertise in Salesforce CRM integration with Contact Center technologies (Genesys experience is a plus)Strong background in business process analysis, solution design, and system implementationExperience in digital transformation and improving customer...


  • Kuala Lumpur, Kuala Lumpur, Malaysia TENTEN Partners Full time

    Company Overview:TENTEN Partners is a global leader in the financial industry, offering flexible working options and comprehensive benefits.The company values equal employment opportunities and promotes a diverse work environment.The job posting is for an 8-15 year experienced Senior Business Analyst with expertise in Salesforce CRM integration with Contact...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Oliver James Full time

    At Oliver James, we require a CRM Business Analyst to lead the Salesforce development, implementation, and maintenance of our digital platform.This role involves working closely with teams to understand customer and vendor needs, enhancing Salesforce features to meet business requirements.Responsibilities include reviewing business processes with users to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia TENTEN Partners Full time

    Are you an experienced Solution Architect with expertise in Salesforce CRM and Contact Centre Technologies? Join a prestigious MNC Financial Institution in Kuala Lumpur, Malaysia and contribute to a global digital transformation project.ResponsibilitiesLead the design and architecture of Salesforce CRM solutions and Contact Centre technologies, ensuring they...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Oliver James Associates Full time

    Lead Salesforce Implementation for Insurance FirmWe are working with a top-tier insurance company to find an experienced CRM Business Analyst.This role involves leading the development, implementation, and maintenance of the digital platform using Salesforce.Job Overview:The successful candidate will be responsible for overseeing the entire Salesforce...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Eastern Book Company Full time

    We are seeking an experienced business analyst to join our team at Eastern Book Company. As a key member of our organization, you will be responsible for analyzing and enhancing business processes using Salesforce. Your expertise will play a crucial role in driving business process optimization and implementation of innovative solutions.Key...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Oliver James Associates Full time

    Business Analyst - Salesforce Expert RequiredA leading insurance firm is seeking an experienced CRM Business Analyst to lead the development, implementation, and maintenance of their digital platform using Salesforce.This role involves working closely with cross-functional teams to understand customer and vendor needs and enhance Salesforce features to meet...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Oliver James Full time

    Join us at Oliver James as we search for a skilled CRM Business Analyst to develop, implement, and maintain our digital platform on Salesforce.This role involves collaborating with teams to understand customer and vendor needs, enhancing Salesforce features to meet business requirements.Responsibilities include reviewing business processes with users to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Eastern Book Company Full time

    We are seeking an experienced Salesforce consultant to join our team at Eastern Book Company. As a senior Salesforce consultant lead, you will be responsible for driving business process optimization and implementation of innovative solutions using Salesforce. Your expertise will play a crucial role in analyzing and enhancing business processes, ensuring...


  • Kuala Lumpur, Kuala Lumpur, Malaysia TENTEN Partners Full time

    Are you an experienced professional with a proven track record in leading the design and architecture of Salesforce CRM solutions and Contact Centre technologies?TENTEN Partners, a global leader in the financial industry, is seeking a skilled Solution Architect to join our team. As a Senior Solutions Architect for Sales and Marketing, you will be responsible...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hecta Data LLC Full time

    Hecta Data LLC seeks a highly motivated Salesforce Developer to join our team. As a Salesforce Developer, you will be responsible for designing, coding, and implementing Salesforce applications.You will meet and collaborate with stakeholders to determine CRM needs and outcomes, identifying gaps between business needs and standard CRM application...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hecta Data LLC Full time

    Hecta Data LLC seeks a skilled CRM Software Development Specialist to join our team. As a Salesforce Developer, you will play a crucial role in designing, coding, and implementing Salesforce applications.Your responsibilities will include meeting and collaborating with stakeholders to determine CRM needs and outcomes. You will identify gaps between business...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Oliver James Full time

    Oliver James seeks an experienced CRM Business Analyst to drive the development, implementation, and maintenance of our digital platform on Salesforce.This role requires collaboration with teams to understand customer and vendor needs, enhancing Salesforce features to meet business requirements.Responsibilities include reviewing business processes with users...


  • Kuala Lumpur, Kuala Lumpur, Malaysia TENTEN Partners Full time

    We are looking for a highly skilled Enterprise Solution Designer with expertise in CRM systems and Contact Centre technologies. As a Senior Solutions Architect for Sales and Marketing, you will lead the design and architecture of Salesforce CRM solutions and drive Genesys omnichannel integration.The successful candidate will have a strong background in...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hecta Data LLC Full time

    We are seeking a talented and driven local Malaysian candidate for the role of Salesforce Developer. This is an opportunity to create innovative solutions and advance your career in a dynamic environment.As a Salesforce Developer, you will meet and collaborate with stakeholders to determine CRM needs and outcomes. You will identify gaps between business...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hecta Data LLC Full time

    We are looking for a highly skilled Salesforce Application Developer to join our team at Hecta Data LLC. As a Salesforce Developer, you will be responsible for designing, coding, and implementing Salesforce applications.You will work closely with stakeholders to determine CRM needs and outcomes, identifying gaps between business needs and standard CRM...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Sika Full time

    Job DescriptionWe are seeking an experienced Salesforce developer to join our team. The successful candidate will be responsible for designing, developing, testing, and implementing custom solutions on the Salesforce platform.Key ResponsibilitiesDesign, develop, test, and deploy custom solutions on the Salesforce platform using Apex, Visualforce, Lightning...

  • Senior Developer

    22 hours ago


    Kuala Lumpur, Kuala Lumpur, Malaysia SWIFT Full time

    About SwiftWe're the world's leading provider of secure financial messaging services, headquartered in Belgium. Our mission is to provide a reliable, safe, and secure approach for the global financial community to move value.Our commitment to innovation and excellence has made us a trusted partner for banks and financial institutions worldwide.About the...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Nintex Full time

    About Nintex: At Nintex, we are transforming the way people work, everywhere. As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their...