Enterprise Salesforce Business Analyst

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Eastern Book Company Full time

We are seeking an experienced business analyst to join our team at Eastern Book Company. As a key member of our organization, you will be responsible for analyzing and enhancing business processes using Salesforce. Your expertise will play a crucial role in driving business process optimization and implementation of innovative solutions.

Key Responsibilities:

  • Analyze and document detailed business requirements with stakeholders.
  • Design and implement efficient data management and reporting strategies.
  • Configure Salesforce applications, including custom objects, workflows, reports, dashboards, process builders, and validation rules.
  • Develop and implement Salesforce solutions that meet business needs.
  • Collaborate with stakeholders to gather and analyze detailed business requirements.
  • Develop and maintain documentation for all Salesforce solutions, including user manuals and technical specifications.

Requirements:

  • Bachelor's degree in Business, Information Technology, or related field (or equivalent experience).
  • Proven experience as a Salesforce Business Analyst or in a similar role.
  • Strong understanding of Salesforce functionality, including Sales Cloud, Service Cloud, and Lightning components.
  • Experience with Salesforce configuration, workflows, approval processes, and data management.
  • Familiarity with Agile methodologies and project management tools such as Jira or Confluence.
  • Excellent communication skills with the ability to collaborate effectively with cross-functional teams.


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