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Support Team Lead
2 weeks ago
We are EPOS Global Solutions Sdn Bhd, a pioneering company that helps business owners and entrepreneurs unleash their full potential. Our mission is to transform the retail and F&B industry with cutting-edge technology solutions. We take pride in fostering a collaborative, innovative, and high-performance work environment where employees can grow, take ownership, and make a meaningful impact.
This is where you come in – as our next Customer Service Manager You will be responsible for leading and elevating our customer support function, ensuring outstanding service experiences for our clients, and driving continuous improvement in customer satisfaction and service efficiency.
You will be a hands-on leader who can develop and manage a high-performing support team. Your strengths in leadership, communication, and problem-solving will help you drive results and make a real difference in our organization.
To join us, you'll need a bachelor's degree in IT, Business Management, or a related field, and 3-5 years of experience in customer service with at least 2 years in a leadership position. You should also have excellent communication and problem-solving skills, and proficiency in Excel and CRM Software (Hubspot).