L2 Support Team Lead
4 days ago
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.
Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
UOB Innovation Hub 2 (InnoHub 2) is a newly set up technology centre located in Kuala Lumpur as part of UOB Group Technology and Operations to deliver innovative financial technology solutions that enable business growth and technology transformation.
About the DepartmentThe Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.
Job Responsibilities- Provide application support to various business users. Attend to business queries and business requests promptly. Follow through the business requests to a proper closure.
- Work on timely resolution for reported incidents to meet service level targets. Incidents include failures & queries reported by business users and technical staff; event alerts automatically detected and reported by event monitoring tool.
- Perform root cause analysis to identify permanent solutions to prevent recurring incidents and minimize the impact of incidents that cannot be prevented.
- Ensure all incidents and problems are proactively managed – prioritizing numerous issues of varying severity and escalating issues as appropriate to necessary teams and management.
- Collaborate with the development team in identifying resolutions and transitioning of releases into the production environment.
- Adopt standard Incident and Problem Management workflow and processes, i.e., timely ticket, defect and incidents loggings including proper change management processes and quality issue/impacts emails.
- Participate in DR/BCM activities or infrastructure-related upgrades.
- Responsible for capacity management. Monitor & analyze current performance and capacity data and forecast the capacity required by the applications ahead.
- Aside from day-to-day support duties, undertake other responsibilities such as management reporting & other centrally driven project initiatives as needed.
- Degree in computer science/engineering or related disciplines.
- >9 years of experience in application development and support environment in Banking Finance, with knowledge for GL, MAS, GST, Regulatory and Reporting/business intelligence.
- Working experience in Unix/Windows platforms, batch scheduling tools, Database query skills, and BI Tools skillsets.
- Mandatory Technical skills: Oracle / MS SQL, Unix/Linux, AS400, Control-M, Shell scripting, Wolters Kluwer's OneSumX, Hyperion, SAP GL, Ray, BASEL, Moody's RiskAuthority.
- Knowledge of Finance, Risk, Accounting, ITIL or similar frameworks will be an advantage.
- Excellent communication, interpersonal, and analytical skills.
- Excellent knowledge of front to back banking business, finance, risk and accounting data across various sectors.
- Excellent & proven Incident/Problem Management and organization skills are a must.
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
Apply now and make a difference.
#J-18808-Ljbffr-
Kuala Lumpur, Kuala Lumpur, Malaysia UOB Full timeAbout UOBUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...
-
Core & Cards Support Engineer (L2)
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Krisvconsulting Services Pte Ltd Full timeAbout the job Core & Cards Support Engineer (L2)Responsibilities:Provide L2 support for Core & Cards applications, addressing user queries and resolving incidents promptly to meet SLAs.Troubleshoot and analyze issues in applications hosted on JBoss or WebLogic servers.Perform root cause analysis and implement permanent solutions to minimize incident...
-
Data & Finance Support Engineer (L2)
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Krisvconsulting Services Pte Ltd Full timeAbout the job Data & Finance Support Engineer (L2)Responsibilities:Provide L2 support for data and finance applications, addressing user issues and maintaining SLAs.Manage and troubleshoot data integration workflows using Informatica ETL tools.Monitor and optimize data warehouse systems, ensuring data integrity and performance.Perform root cause analysis for...
-
L2 Application Support
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Avensys Consulting Full timeDirect message the job poster from Avensys ConsultingL1/L2 Application SupportIf you are passionate about playing a key role in the success of a Top-Notch company, we want to hear from youOur client's project is a well-established brand in the Information Technology industry who is now looking for a passionate and driven L1/L2 Application Support position....
-
Kuala Lumpur, Kuala Lumpur, Malaysia Krisvconsulting Services Pte Ltd Full timeData & Finance Support Engineer (Informatica ETL- L2)Job Openings Data & Finance Support Engineer (Informatica ETL- L2)About the job Data & Finance Support Engineer (Informatica ETL- L2)Responsibilities:Provide L2 support for Data & Finance applications, addressing incidents, queries, and user requests promptly.Troubleshoot and resolve application issues...
-
Cybersecurity Expert L2
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Logicalis Group (DE) Full timeJob DescriptionWe are seeking a highly skilled Cybersecurity Expert L2 to join our team at Logicalis Group. As a key member of our Security Operations Centre (SOC), you will play a critical role in identifying and resolving security incidents.Key Responsibilities:Work in a 24x7 shift environment to handle security incidents and provide level two support...
-
Kuala Lumpur, Kuala Lumpur, Malaysia Krisvconsulting Services Pte Ltd Full timeAbout the Job DescriptionWe are looking for a skilled Senior L2 Support Engineer for Core and Cards Applications to join our team at Krisvconsulting Services Pte Ltd.In this role, you will provide Level 2 support for Core and Cards applications, addressing user queries and resolving incidents promptly to meet SLAs.You will work closely with our development...
-
Software Engineer L2
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia 57 Codebox Full timeJoin Us as a Software Engineer L2Are you ready to advance your career in software development? At 57codebox, we are looking for a Software Engineer L2 to join our team of innovators and problem-solvers. You'll have the opportunity to work with cutting-edge technologies, tackle exciting challenges, and contribute to impactful projects that drive real-world...
-
L2 Core
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia UOB Full timeAbout UOBUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...
-
Security Analyst L2
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Logicalis Group (DE) Full timeSecurity Analyst L2 in Kuala Lumpur at LogicalisAs Architects of Change, Logicalis' focus is to design, support and execute clients' digital transformation by uniting their vision with their technology expertise and industry insights. The company, through its deep understanding of key IT industry drivers such as security, cloud, data management and IoT, can...
-
L2 Cybersecurity Professional
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Logicalis Group (DE) Full timeAbout the TeamOur team is looking for an experienced L2 Cybersecurity Professional to join our Security Operations Centre (SOC).About the Role:You will work in a 24x7 shift environment to handle security incidents.You will provide level two support during analysis & investigations to identify root cause.You will implement remediation measures within agreed...
-
IT Security Specialist L2
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Tata Consultancy Services Full timeAbout the PositionTata Consultancy Services is seeking an IT Security Specialist L2 to join our team. The ideal candidate will have 3-5 years of experience in endpoint security solutions, network intrusion prevention systems, vulnerability scanning, cloud security posture management, data loss prevention, and email security...
-
Security Specialist L2
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Logicalis Group (DE) Full timeAbout the RoleAs a Security Specialist L2 at Logicalis Group, you will be responsible for handling security incidents and providing level two support during analysis & investigations.Responsibilities:Work in a 24x7 shift environment to handle security incidents.Provide level two support during analysis & investigations to identify root cause.Implement...
-
Cyber Security L2 Support
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Tata Consultancy Services Full timeGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Tata Consultancy Services.Talent Acquisition | Human Resource Executive | Tata Consultancy ServiceAbout TCS:Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future. TCS follows the Tata group...
-
Cyber Security L2 Support
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Tata Consultancy Services Full timeAbout TCS:A purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge. We're #Onetcs.Please find the job description below.Job Title:Cyber Security L2 Support (English, Mandarin/Cantonese)Location:Kuala Lumpur, MalaysiaKey Responsibilities:Whitelisting the Domain /Email addressBlacklisting the...
-
Financial Application Engineer
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Krisvconsulting Services Pte Ltd Full timeAbout the JobWe are seeking a Financial Application Engineer (L2) to join our team at Krisvconsulting Services Pte Ltd. The successful candidate will have a strong background in finance systems and data integration, with excellent analytical and problem-solving skills.Key Responsibilities:Support the design, implementation, and maintenance of financial...
-
Application support
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia HTC Global Services Full timeDirect message the job poster from HTC Global ServicesRecruitment Specialist at HTC Global ServicesProvide L2 support for Core & Cards applications.Support and maintain applications hosted on Jboss or Weblogic servers.Work with Oracle, MSSQL, and MYSQL databases to ensure data integrity and performance.Utilize SQL and Shell Scripting for various support...
-
Cyber Security Expert L2
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Cyber Crime Full timeCyber CrimeElevate your business with our top-tier IT security solutions. Explore our offerings and start a rewarding career.As Architects of Change, we design, support, and execute clients' digital transformation by uniting their vision with our technological expertise and industry insights. We address customer priorities such as revenue growth, operational...
-
Support Team Lead
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia TDCX Full timeTDCX Federal Territory of Kuala Lumpur, Malaysia is seeking a highly skilled Support Team Lead to join our team.As a key member of our customer support team, you will be responsible for leading the team in providing exceptional support experience to customers via all relevant communication channels.You will identify customer's needs, researching any existing...
-
Account Support Specialist
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia TEAM LEWIS Full timeAbout TEAM LEWIS, a leading global marketing agency.Our company's success stems from a combination of factors: talented staff delivering top-notch campaigns, expanding client relationships, and strategic partnerships.TEAM LEWIS has earned numerous prestigious awards, including Cannes Lions, PRovoke Media, ICCO, European Excellence, PRCA Digital, Digital...
