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Operations Director

2 months ago

Subang Jaya, Selangor, Malaysia MVC Resources Full time
Job Description

MVC Resources is seeking a highly skilled and experienced Operations Director to lead our retail operations team. As a key member of our leadership team, you will be responsible for driving business growth, improving operational efficiency, and delivering exceptional customer experiences.

Key Responsibilities:
  1. Operational Excellence:
    • Develop and implement strategies to optimize store operations, ensuring consistent execution of brand standards across all locations.
    • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.
  2. Team Leadership and Development:
    • Build and lead high-performing teams, providing coaching, mentorship, and performance feedback to ensure team members have the skills and knowledge needed to succeed.
    • Collaborate with other departments to support overall business objectives and ensure seamless operations.
  3. Brand Management & Development:
    • Ensure all locations adhere to brand guidelines and standards, maintaining a cohesive and consistent brand image across all stores.
    • Collaborate with marketing and merchandising teams to execute brand initiatives, curate product range, promotions, and campaigns effectively.
  4. Financial Management:
    • Develop and manage budgets for the assigned area, ensuring sales, EBIDA, and other financial targets are met or exceeded.
    • Monitor SG&A performance, analyze variances, and implement corrective actions to optimize profitability.
  5. Customer Experience:
    • Drive initiatives to enhance customer satisfaction and loyalty, addressing customer feedback and resolving issues promptly.
    • Implement customer service best practices and ensure all team members are trained to deliver high-quality customer shopping experience and interactions.
  6. Performance Metrics and Reporting:
    • Establish and track KPIs to measure operational efficiency, team performance, and customer satisfaction.
    • Prepare and present regular reports to senior management, highlighting achievements, challenges, and action plans.
  7. Compliance and Risk Management:
    • Ensure all locations comply with company policies, industry regulations, and safety standards.
    • Conduct regular audits and inspections to identify and mitigate potential risks.
  8. Strategic Planning and Execution:
    • Develop and implement strategic plans to drive business growth year-on-year and operational improvements within the brand.
    • Identify market trends, competitive landscape, and opportunities for expansion or enhancement of services.
    • Lead creative efforts to engage with target audience and drive proactive actions.
  9. Cross-Functional Collaboration:
    • Collaborate with other departments such as Marketing, Merchandising, HR, Finance, and Supply Chain to support overall business objectives and ensure seamless operations.
    • Participate in cross-functional projects and initiatives as required.
Requirements:
  1. Qualifications:
    • Bachelor's degree in Retail Management, Business Administration, or any related field.
    • Proven experience in operations management, preferably within a multi-location retail or service-oriented environment.
    • Strong leadership and team management skills, with a track record of building and developing high-performing teams.
    • Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
    • Analytical mindset with strong problem-solving skills and the ability to make data-driven decisions.
    • Financial acumen and experience in budgeting, forecasting, and financial analysis.
    • Strong organizational and time management skills, with the ability to manage multiple priorities and deadlines.
    • Proficiency in relevant MS Office and retail software.
Working Conditions:
  1. Frequent travel within stores to visit multiple locations to ensure operational consistency.
  2. Flexible working hours, including weekends and holidays (if necessary), as required by business needs.
  3. Ability to work in a fast-paced and dynamic environment, adapting to changing priorities and demands.