After-sales Manager/director

6 months ago


Subang Jaya, Malaysia Wuerth (Malaysia) Sdn Bhd Full time

**The After-Sales Director is a key member of the management team, responsible for overseeing the entire after-sales service for a company's products and services. A company's reputation can be determined by the quality and level of service they receive from their After-Sales Department. The roles and missions of an After-Sales Director are very varied and include**:
Ensuring customer satisfaction through after-sales service.

Developing strategies to improve the processes and level of service provided by the after-sales service department.

Supervising and managing after-sales service staff and ensuring that quality and service standards are met.

Monitor and analyse customer feedback trends to identify and resolve frequent problems.

Manage stocks and inventories of spare parts and products.

Develop and implement quality and control processes to ensure that the after-sales service operates effectively.

Negotiate contracts with service and product suppliers to ensure a good level of customer service.

Writing and updating procedures and instructions for the management and use of products and services.

Designing procedures and documents to encourage problem solving and customer satisfaction

Require excellent communication skills, proficiency in English, bonus points for Mandarin proficiency.

**Salary**: RM6,000.00 - RM8,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Opportunities for promotion

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

**Experience**:

- after sales services: 2 years (preferred)

**Language**:

- English chinese Malay (preferred)

Willingness to travel:

- 25% (preferred)



  • Subang Jaya, Malaysia GINOVA MARKETING SDN BHD (LORENZO) Full time

    **ADMIN & AFTER SALES SERVICE ASSISTANT** 1. After-Sales Service: - Handle customer inquiries post-sale. - Address and resolve customer complaints after the sale. - Collect and review delivery complaint forms, as well as accompanying photos or videos from various showrooms (KJJ, AMP, SPT, Viva Home, IOI City Mall, SDA, and SHA). All collected documents are...


  • Subang Jaya, Malaysia UMR Strategic Sdn Bhd Full time

    JOB DESCRIPTIONS: - To attend internal and external meetings with Managing Director, take minutes and establish proper follow-up on duties/activities decided in the meeting - To responsible for the business development with existing and potential customers to achieve sales target - To identify, manage and secure existing and new accounts and continue to...

  • Art Director

    6 months ago


    Subang Jaya, Malaysia HYGR SDN BHD Full time

    We are seeking a talented and experienced Art Director to join our team. As the Art Director, you will be responsible for creating captivating and engaging visual content for social media platforms and advertising campaigns. You will work closely with our marketing team to develop creative concepts and translate them into visually stunning designs that...


  • Subang Jaya, Malaysia IFV GROUP SDN BHD Full time

    As an Executive Assistant to the Managing Director, your role involves providing comprehensive administrative and organizational support. You will manage both professional and personal tasks for the Managing Director, requiring discretion, strong communication skills, and professionalism. It is crucial to the smooth operation of the executive office. As an...

  • Sales Director

    1 month ago


    Petaling Jaya, Selangor, Malaysia Hunters International Sdn Bhd Full time

    Hunters International Sdn Bhd is seeking a skilled Sales Director to lead the sales team and drive revenue growth. Key responsibilities include developing and implementing sales strategies, managing the sales team, and enhancing customer relationships.


  • Subang Jaya, Malaysia EPS Ventures Sdn Bhd Full time

    **Sales Manager/Assistant Manager** - To oversee and manage the Sales Department. Responsible for Business Development and Customer Care. - To secure new customers, service existing customers, attend to customers’ requests, and ensure customer satisfaction. - Prepare quotations pertaining to Airfreight, Sea freight, Trucking, warehousing, et according to...

  • Sales Director

    5 days ago


    Petaling Jaya, Selangor, Malaysia Hunters International Sdn Bhd Full time

    **Company Overview**">Hunters International Sdn Bhd is a leading automotive distributorship in the region, specializing in the sales and service of continental automotive brands.We are currently seeking a highly motivated and results-driven Sales Director to lead our sales team and drive sales growth for our dealership.About the RoleAs a Sales Director, you...

  • Sales & Events Manager

    6 months ago


    Petaling Jaya, Malaysia One World Hotel Full time

    To ensure seamless relationship between clients and other departments - To assist Director of Sales & Marketing to prepare proposal, contract and banquet event order of clients - Liaise with clients and other relevant departments to ensure all arrangement of event is in order and meets the client’s need - To follow up on client’s enquiry and to show...

  • Management Trainee

    7 months ago


    Subang Jaya, Malaysia SOCMA TRADING (M) SDN BHD Full time

    **Responsibilities**: - Assisting the National Sales Manager/ National Key Account Manager / Sales Director in managing key customers via processing, tabulating and analysis of detailed sales data and information - Field work to audit, support and provide vital information to company top management for market improvement and decision-making process -...

  • Sales Manager

    6 months ago


    Subang Jaya, Malaysia AGX LOGISTICS (M) SDN BHD Full time

    **SALES MANAGER** COMPANY : AGX LOGISTICS (M) SDN BHD DEPARTMENT : SALES REPORT TO : MANAGING DIRECTOR SALARY RANGE : RM7000 - RM8000 (excluding sales commissions) **RESPONSIBILITIES** **SALES** 1. Developing customized targeted business strategies. 2. To develop new customers opportunities & maintain close relationship with new and existing...


  • Subang Jaya, Malaysia UMR Strategic Sdn Bhd Full time

    **Responsibilities**: - Handling all private secretarial duties, personal, administrative, confidential matters, and managing directors personal matter - To manage meeting schedules, correspondences, reports, call screening, travel arrangements, handling private and confidential matters. - Ability to control and maintain multi-task efficient - Follow-up and...


  • Petaling Jaya, Selangor, Malaysia Hunters International Sdn Bhd Full time

    Hunters International Sdn Bhd is a leading automotive distributorship in the region, specializing in the sales and service of continental automotive brands.The estimated salary for this position is between $120,000 to $180,000 per year, depending on experience.Job DescriptionAs an Automotive Sales Director, you will be responsible for the overall management...


  • Subang Jaya, Selangor, Malaysia UrbanFox Full time

    About UsUrbanFox is a leading urban logistics expert, providing reliable and economical solutions to help businesses maximize their sales potential.We offer warehousing, multi-channel commerce and delivery solutions. Our team stays up to date on industry challenges to help realize customers' growth ambitions.The RoleWe are seeking an experienced Marketing...


  • Petaling Jaya, Selangor, Malaysia Hunters International Sdn Bhd Full time

    Job SummaryWe are seeking a highly motivated and results-driven Senior Automotive Sales Director to lead our sales team at Hunters International Sdn Bhd.


  • Subang Jaya, Malaysia WD-40 COMPANY Full time

    Overview: In this new role we are seeking an influential and collaborative business development leader with experience guiding marketing investment to drive revenue growth and operational excellence of our brands across multiple countries. Your global perspective will support your success in leading strategic initiatives in collaboration with our marketing...

  • Personal Assistant

    6 months ago


    Subang Jaya, Malaysia ANSARCOMP (M) SDN BHD Full time

    **Job Summary**: The Personal Assistant (PA) to Director plays a pivotal role in providing comprehensive administrative support to the director of the designated department. This position involves managing a diverse range of tasks to facilitate the efficient functioning of the director's daily responsibilities and contribute to the overall success of the...


  • Subang Jaya, Selangor, Malaysia Talent Recruit Full time

    We are seeking a seasoned and strategic Senior Operations Director to spearhead the day-to-day operations of our clients' businesses.The ideal candidate will be responsible for translating the founders' vision into actionable strategies, driving sales growth, maintaining operational efficiency, and ensuring the highest standards of quality and profitability...


  • Subang Jaya, Selangor, Malaysia Talent Recruit Full time

    Job DescriptionWe are seeking a seasoned Executive Director of Operational Excellence to drive the day-to-day operations of our clients' businesses.Company OverviewTalent Recruit is a leading recruitment agency dedicated to connecting top talent with exceptional job opportunities.SalaryAn estimated salary for this position is RM150,000 - RM200,000 per annum,...


  • Subang Jaya, Malaysia Skynet Worldwide (M) Sdn Bhd Full time

    Manage the Director's calendars, appointments, and travel arrangements. - Organize meetings and prepare necessary materials and minutes. - Assist in drafting high-quality documents, reports, and presentations. - Perform various administrative tasks with precision and attention to detail. - Exercise discretion and professionalism when handling confidential...


  • Petaling Jaya, Malaysia Verity Intelligence Sdn Bhd Full time

    **The BIG Picture** - The Personal Assistant to the Managing Director (MD) must be aware of the organization’s aims, and objectives and work to help the MD make the best use of his time by assisting in various projects, as well as dealing with all secretarial and administrative tasks. The Personal Assistant's role is to provide executive support to the...