Admin & After Sales Service Assistant

5 months ago


Subang Jaya, Malaysia GINOVA MARKETING SDN BHD (LORENZO) Full time

**ADMIN & AFTER SALES SERVICE ASSISTANT**

1. After-Sales Service:

- Handle customer inquiries post-sale.
- Address and resolve customer complaints after the sale.
- Collect and review delivery complaint forms, as well as accompanying photos or videos from various showrooms (KJJ, AMP, SPT, Viva Home, IOI City Mall, SDA, and SHA). All collected documents are to be forwarded to Uhin for quotation purposes.
- Coordinate sofa pick-up and delivery, and create new sales orders in the AX system.
- Answer incoming customer calls.
- Schedule appointments with customers for indoor services.
- Print delivery invoices as required.

2. Administrative:

- Procure office and showroom stationery supplies.
- Organize and manage stationery inventory for the showroom.
- Oversee uniform-related tasks.
- Monitor office grocery supplies.
- Handle incoming and outgoing calls.
- Assist HR all related Foreign Worker.
- Coordinate local and outstation couriers for Uhin & Ginova.
- File receipts for all company cars from Petronas.
- Call GRAB on behalf workers to FOMEMA/Clinic as needed.

**Job Requirement**:
2. Proficient in English, Bahasa Malaysia & Mandarin.

3. Minimum 2 years of sales experience in related field is required for this position

4. Possess excellent customer service and persuasive skills.

5. Positive work attitude, proactive, independent and team driven.

6. Working 5 days a week

7. Willing to work at Kampung Melayu Subang.

Schedule:

- Day shift

**Education**:

- STM/STPM (preferred)

**Experience**:

- Administration: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)



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