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ServiceNow Customer Service Manager

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We are part of DHL IT Services, a leading global organization driving logistics innovation. With a passion for ServiceNow, we strive to create sustainable digital solutions that connect people worldwide.

Key Responsibilities
  • Provide expert support for Global BU Critical service SPARK, addressing user-issued tickets and resolving complex technical issues.
  • Utilize ServiceNow expertise to optimize system performance, meeting predefined targets and standards.
  • Collaborate with cross-functional teams to ensure seamless integration and data exchange.
  • Develop and maintain documentation, processes, and best practices to enhance overall efficiency.

To excel in this role, you should possess a strong understanding of ServiceNow, particularly the Customer Service Management (CSM) module, along with excellent problem-solving and analytical skills.