Regional CRM Director
5 days ago
At Grab, we are on a mission to drive Southeast Asia forward by economically empowering everyone. We believe in harnessing the power of technology and AI to deliver our purpose.
Job OverviewWe are looking for a Regional CRM Manager (Dynamics 365) who will lead our Customer Relationship Management efforts through Microsoft Dynamics 365. This is an exciting opportunity for a seasoned professional to join our dynamic team and contribute to optimising CRM performance.
Key Responsibilities- Leverage your expertise to develop and customise our Microsoft Dynamics 365 CRM platform, ensuring seamless integration with business stakeholders.
- Collaborate with cross-functional teams to identify and address functional requirements and challenges.
- Mentor team members and provide technical guidance on CRM customisation and configuration.
To be successful in this role, you will need:
- At least 7 years of experience in software-related customer service/contact centre operations with Microsoft Dynamics 365 Customer Engagement or equivalent CRM applications in cloud implementations.
- Strong understanding of CRM data structures and architecture.
- Experience using Power BI and low-code tools like the Power Platform.
- Solid project management capabilities, including experience with Agile and waterfall methodologies.
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