Regional CRM Director

5 days ago


Petaling Jaya, Selangor, Malaysia Grab Full time

At Grab, we are on a mission to drive Southeast Asia forward by economically empowering everyone. We believe in harnessing the power of technology and AI to deliver our purpose.

Job Overview

We are looking for a Regional CRM Manager (Dynamics 365) who will lead our Customer Relationship Management efforts through Microsoft Dynamics 365. This is an exciting opportunity for a seasoned professional to join our dynamic team and contribute to optimising CRM performance.

Key Responsibilities
  • Leverage your expertise to develop and customise our Microsoft Dynamics 365 CRM platform, ensuring seamless integration with business stakeholders.
  • Collaborate with cross-functional teams to identify and address functional requirements and challenges.
  • Mentor team members and provide technical guidance on CRM customisation and configuration.
Requirements

To be successful in this role, you will need:

  1. At least 7 years of experience in software-related customer service/contact centre operations with Microsoft Dynamics 365 Customer Engagement or equivalent CRM applications in cloud implementations.
  2. Strong understanding of CRM data structures and architecture.
  3. Experience using Power BI and low-code tools like the Power Platform.
  4. Solid project management capabilities, including experience with Agile and waterfall methodologies.


  • Petaling Jaya, Selangor, Malaysia GrabTaxi Holdings Pte. Ltd. Full time

    We are seeking a talented Regional CRM Analyst to join our Grab for Business team.This role offers an exciting opportunity to work with a leading superapp in Southeast Asia, helping to drive business growth through effective customer relationship management.The successful candidate will have a strong background in CRM, sales operations, or a related field,...


  • Petaling Jaya, Selangor, Malaysia The Channel Company Full time

    The Channel Company is looking for a highly motivated and experienced Marketing Director to lead our marketing efforts in the APAC region. As a key member of our global marketing team, you'll be responsible for developing and executing marketing strategies that drive growth and engagement across multiple channels.You'll work closely with our sales team to...


  • Petaling Jaya, Selangor, Malaysia Galderma Full time

    We are seeking a highly motivated and results-driven Commercial Operations Director to lead our sales efforts in Southeast Asia. The ideal candidate will have a proven track record of driving business growth, improving sales performance, and developing effective training programs.The successful candidate will be responsible for designing and implementing...

  • Regional CRM Lead

    6 days ago


    Petaling Jaya, Selangor, Malaysia Grab Full time

    Are you a seasoned marketer looking to take your career to the next level? Do you have a passion for driving business growth through strategic marketing initiatives? Grab, the leading superapp in Southeast Asia, is seeking a highly skilled CRM Automation Professional to join its dynamic team.About the RoleThis role involves developing and launching targeted...


  • Petaling Jaya, Selangor, Malaysia GrabTaxi Holdings Pte. Ltd. Full time

    About Grab and Our WorkplaceGrab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of...


  • Petaling Jaya, Selangor, Malaysia Sovereign's Capital Full time

    Company Description About Grab and Our WorkplaceGrab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to...


  • Petaling Jaya, Selangor, Malaysia Grab Full time

    Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward...


  • Petaling Jaya, Selangor, Malaysia GrabTaxi Holdings Pte. Ltd. Full time

    About GrabTaxi Holdings Pte. Ltd.We are Southeast Asia's leading superapp, providing a range of services including food delivery, transportation, and financial services. At Grab, our purpose is to drive economic growth and improve the lives of people in Southeast Asia.The Regional CRM role is part of a dynamic team driving business growth across various...


  • Petaling Jaya, Selangor, Malaysia GrabTaxi Holdings Pte. Ltd. Full time

    About UsWe are GrabTaxi Holdings Pte. Ltd., a pioneering company in Southeast Asia, revolutionizing the way people live, work, and play.Our B2B SaaS team focuses on enhancing business operations through innovative solutions, simplifying corporate food and package deliveries, and providing related services across the region.We seek a skilled professional to...


  • Petaling Jaya, Selangor, Malaysia GrabTaxi Holdings Pte. Ltd. Full time

    About Our WorkplaceWe are a technology company that leverages innovation to deliver solutions to consumers and businesses in Southeast Asia. As a key player in the region's tech industry, we strive to be at the forefront of technological advancements and stay true to our values of heart, hunger, honour, and humility.The Regional CRM role is responsible for...


  • Petaling Jaya, Selangor, Malaysia B. Braun Melsungen AG Full time

    Regional Business Development LeaderWe are looking for a highly motivated and experienced Regional Business Development Leader to join our team as an Asst Manager - Business Development (Sutures & Biosurgical) - APAC Regional. The successful candidate will be responsible for driving business growth and expansion in the region.About Our Company: B. Braun...


  • Petaling Jaya, Selangor, Malaysia GrabTaxi Holdings Pte. Ltd. Full time

    About Our MissionWe are driven by a mission to harness the power of technology to create value for our customers, partners, and communities. Our goal is to be the go-to platform for consumers and businesses in Southeast Asia, providing innovative solutions that meet the needs of the region.The Regional CRM role is responsible for driving business growth by...


  • Petaling Jaya, Selangor, Malaysia Suntory Holdings Limited Full time

    At Suntory Beverage and Food Malaysia, we are embarking on a journey to become a world-leading next-generation global beverage company. As Assistant Regional Sales Manager, you will have the opportunity to work with talented leaders and collaborate on crafting our future together.Key ResponsibilitiesDevelop and implement regional trade strategies to drive...

  • Operations Director

    2 weeks ago


    Petaling Jaya, Selangor, Malaysia Randstad Malaysia Full time

    We are currently looking for an Operations Director for one of the leading MNC players in the direct-selling (MLM) space to build up their operations in Malaysia. This position requires your urgent attention.Reporting to: Managing Director (MY)Location: Petaling JayaTeam size: Potential to build a new teamThe RoleStrategic Leadership: Drive operational...


  • Petaling Jaya, Selangor, Malaysia Monroe Consulting Group Full time

    Monroe Consulting Group Malaysia's Healthcare Services Division is a leading executive recruitment company that provides top talent to the healthcare industry.The role of Senior HR Manager requires an experienced professional to lead and execute Human Resources and General Administration functions across Malaysia, Thailand, and Indonesia. This position...


  • Petaling Jaya, Selangor, Malaysia GrabTaxi Holdings Pte. Ltd. Full time

    About GrabGrab is Southeast Asia's leading superapp, making everyday life easier.Our mission is to create economic empowerment for everyone by driving Southeast Asia forward.We fulfill this through our values of Heart, Hunger, Honour, and Humility.The Communications team plays a crucial role in promoting and protecting Grab's brand and reputation.It drives...


  • Petaling Jaya, Selangor, Malaysia Grab Full time

    We're looking for a seasoned Digital Marketing Executive Director to join our team. In this role, you'll guide multiple regional business development projects and develop project plans to promote and deliver self-serve marketing and services to Grab's ecosystem participants.Your primary focus will be on driving growth through digital marketing channels....


  • Petaling Jaya, Selangor, Malaysia Galderma Full time

    As a Regional Commercial Excellence Leader, you will play a critical role in driving business growth and improving sales performance in the SEA cluster. We are looking for an experienced professional who can develop and implement effective sales strategies, lead cross-functional teams, and collaborate with stakeholders to achieve business objectives.Your...

  • HR Director

    2 weeks ago


    Petaling Jaya, Selangor, Malaysia TapTalent Full time

    We're Hiring: HR DirectorWe are seeking an experienced and strategic HR Director to lead our human resources department in Petaling Jaya, Malaysia. The ideal candidate will possess a deep understanding of HR best practices, labor laws, and employee engagement strategies to foster a positive workplace culture and drive organizational success.Location:...

  • Operations Director

    7 days ago


    Petaling Jaya, Selangor, Malaysia Personal Collection Direct Selling Inc. Full time

    Employer Brand and Talent Acquisition LeaderAbout the Role: The Operations Director will manage the business operations, head office and branches alike, of Personal Collection in Malaysia. This role requires a strategic thinker with strong leadership skills and a deep understanding of operations management and efficiency and customer experience.Key...