Business Process Manager

6 days ago


Subang Jaya, Selangor, Malaysia MAXIS Malaysia Full time

As a key member of our team, you will be responsible for overseeing the day-to-day operations of our Business Contact Centre.

Key Responsibilities:
  • Manage and lead the inbound teams to ensure they meet Service Level objectives, providing exceptional customer service and resolving issues promptly.
  • Analyze customer feedback and work with business teams to improve systems and processes, enhancing overall service quality and customer experience.
  • Develop and implement quality assurance standards, ensuring cases are handled efficiently and effectively.
  • Collaborate with stakeholders to align team plans with enterprise objectives, driving key retention plans and metrics forward.

What We Offer:

  • A dynamic and inclusive work environment where you can grow professionally and personally.
  • Ongoing coaching and development opportunities to enhance your skills and expertise.
  • The chance to make a meaningful impact on our customers' lives and contribute to our company's success.


  • Petaling Jaya, Selangor, Malaysia Roche Services (Asia Pacific) Sdn Bhd Full time

    About YouWe are seeking an experienced Business Process Change Manager to join our team in Kuala Lumpur. As a key member of the ASPIRE program, you will be responsible for leading the implementation of Future ERP solutions based on SAP S/4 HANA and other cloud/on-premise technology platforms.Your main responsibilities will involve:Leading cross-functional...


  • Subang Jaya, Selangor, Malaysia Ambition Group Full time

    Job SummaryWe are seeking an experienced Accounts Payable Analyst to join our team at Ambition Group. The successful candidate will be responsible for executing timely delivery of AP processes and resolving operational issues.Main Responsibilities:Process PO related invoices and credit notes ensuring accurate coding & approval for payment.Process non-PO...


  • Subang Jaya, Selangor, Malaysia Ninja Van Full time

    Ninja Van is a rapidly growing logistics company leveraging technology to deliver exceptional customer experiences in Southeast Asia.AccountabilitiesWe maintain accurate and up-to-date financial records, including those related to accounts payable.We evaluate and classify transactions impacting our financial statements, ensuring compliance with accounting...


  • Petaling Jaya, Selangor, Malaysia ABeam Consulting Malaysia Full time

    Overview:The AMS Business and Operation Lead plays a vital role in driving operational excellence within the shared services environment.Responsibilities include:Managing Operational Functions: Overseeing the efficient operation of shared services center, ensuring staff and resources are managed effectively.Driving Process Improvement: Continuously improving...


  • Petaling Jaya, Selangor, Malaysia F. Hoffmann-La Roche AG Full time

    Role Overview:We are looking for a highly motivated Global Business Process Manager - Management Accounting to join our team. The successful candidate will be responsible for designing, implementing, and maintaining end-to-end business processes within the Management Accounting area.The ideal candidate will have a strong background in business process...


  • Petaling Jaya, Selangor, Malaysia iDynamics Software Sdn Bhd Full time

    iDynamics Software Sdn Bhd is seeking a Business Process Integrator to join our team. As a key member of our implementation team, you will be responsible for integrating business processes with software and hardware solutions. This includes collaborating with clients, developing project plans, and managing project resources.ResponsibilitiesIntegrate business...


  • Petaling Jaya, Selangor, Malaysia Grab Full time

    About the JobWe are seeking an experienced insurance professional to join our team as an Assistant Manager, Insurance Operations. The successful candidate will be responsible for managing our insurance operations across the region, ensuring that all claims are handled efficiently and effectively.Responsibilities- Manage insurance operations across the...


  • Petaling Jaya, Selangor, Malaysia IBM Computing Full time

    Job SummaryThe role of a Business Process Coordinator at IBM Computing involves driving large scale change and transformation across various business units and geographies. As part of this team, you will have the unique opportunity to contribute to IBM's ongoing transformation as a company that continuously innovates and leads the market.This position...


  • Subang Jaya, Selangor, Malaysia ZUS Coffee Full time

    Job OverviewZUS Coffee seeks a talented Business Transformation Manager to lead high-impact initiatives, drive process optimization, and manage stakeholders.Lead Cross-Functional Projects: Oversee complex projects that involve multiple departments, ensuring timely completion and effective stakeholder engagement.Process Improvement: Identify areas for...


  • Subang Jaya, Selangor, Malaysia ZUS Coffee Full time

    ZUS Coffee is looking for an experienced Business Relationship Manager to build and maintain strong relationships with CVS accounts. As a Business Relationship Manager, you will be responsible for managing CVS accounts by planning promotions, visiting stores to gather feedback, and ensuring smooth payment processes.Key Responsibilities:Customer...


  • Petaling Jaya, Selangor, Malaysia F. Hoffmann-La Roche AG Full time

    We're committed to fostering diversity, equity and inclusion, representing the communities we serve.The Record to Report Management Accounting (Global Business Process Specialist) page is loaded.About You:You have a passion for exceptional care and a commitment to delivering high-quality results.Strong analytical and problem solving skills; experience in...


  • Subang Jaya, Selangor, Malaysia ManpowerGroup Malaysia Full time

    Business Development ManagerLocation: Subang JayaPosition Type: Full-timeClient is a dynamic and rapidly growing international trade company specializing in the import and export of Meat products.Job Description: We are seeking an experienced and results-driven Business Development Manager to join our team. The ideal candidate will play a pivotal role in...


  • Petaling Jaya, Selangor, Malaysia F. Hoffmann-La Roche Gruppe Full time

    Role OverviewThe F. Hoffmann-La Roche Gruppe is committed to fostering diversity, equity, and inclusion. As a member of our team, you will contribute to the development of innovative solutions that address complex business challenges.Key AccountabilitiesDevelop and implement financial core processes that support the organization's strategic...


  • Petaling Jaya, Selangor, Malaysia Teleperformance Full time

    Key ResponsibilitiesDevelop and execute operational strategies to drive business growth and customer satisfaction.Lead cross-functional teams to deliver high-quality services and achieve business objectives.Analyze data and trends to identify areas for improvement and implement process changes.Mentor and develop direct reports to ensure they have the skills...


  • Petaling Jaya, Selangor, Malaysia Skribble Me Malaysia Sdn Bhd Full time

    Job DescriptionWe are seeking a skilled Business Process Analyst to join our team at Skribble Me Malaysia Sdn Bhd. As a Business Process Analyst, you will play a crucial role in analyzing and improving business processes to increase efficiency and productivity.The ideal candidate will have a strong understanding of business analysis principles and...


  • Petaling Jaya, Selangor, Malaysia FUJIFILM Business Innovation Asia Pacific Full time

    We are looking for a talented Business Development Manager to join our Business Innovation sales team at FUJIFILM Business Innovation Asia Pacific.Role Overview:This role involves building and maintaining business relationships, understanding the market to provide business insights and recommendations that add value to our customers.Key...


  • Petaling Jaya, Selangor, Malaysia DHL Germany Full time

    Key ResponsibilitiesAs a Senior Associate, you will be responsible for ensuring all Tariff requests received from Business Partners are completed in a timely manner. This includes updating reference data, fuel surcharge, and RARG received from Business Partners, Area or Regional office.You will also be responsible for ensuring all CMF mass updates are...


  • Subang Jaya, Selangor, Malaysia The Origin Foods Full time

    • Marketing Strategy: Lead the sales team to design and execute effective sales strategies that align with the company's objectives.• Lead Generation: Develop and implement strategies for generating new leads and expanding our client portfolio.• Customer Engagement: Engaging with customers to understand their needs and preferences, and ensuring...


  • Subang Jaya, Selangor, Malaysia Ninja Van Full time

    Ninja Van's MissionWe are a technology-driven logistics company focused on delivering exceptional customer experiences. Our mission is to disrupt the traditional logistics industry with innovative software and operational concepts. We strive to build a strong, supportive community where everyone thrives.About This RoleThis Finance Shared Services Executive...


  • Subang Jaya, Selangor, Malaysia Conduent Full time

    Benefits and CultureWe offer a comprehensive benefits package and a supportive work environment that values individuality. Our employees enjoy a wide range of benefits, including health insurance, retirement plans, and paid time off.At Conduent, we believe in empowering our employees to succeed and grow in their careers. We provide opportunities for...