Client Relationship Manager
7 days ago
We are seeking a highly motivated and detail-oriented Client Relationship Manager to join our team at Doo Group. As a key member of our organization, you will be responsible for handling client relationships, managing account settings, and providing exceptional customer service.
Key Responsibilities- Client Onboarding: Set up trading accounts for clients, configure rebate settings for introducing brokers, and proficiently use CRM systems for client management.
- Client Support: Respond promptly to client issues via email or Teams, communicate and coordinate with various departments, and gather feedback.
- Process Management: Stay updated on changes in processes, systems, or activities to complete daily tasks, and assist in preparing reports and presenting them to management.
- Education: Degree in Economics, Finance, Business Administration, or a related field preferred.
- Experience: At least 1 year of experience in customer service, financial services, or related fields such as stocks, bonds, or futures.
- Language Skills: Fluent in reading, writing, and speaking both Chinese and English.
- Soft Skills: Strong team collaboration, service orientation, and adherence to standards.
- Flexibility: Willingness to work flexibly and accommodate shift arrangements.
As a Client Relationship Manager at Doo Group, you will have the opportunity to work alongside industry-leading professionals from around the globe in an environment filled with opportunities for continuous learning and growth. You will find it here along with our comprehensive medical, dental, optical, and wellness benefits. We appreciate your contributions with a 13th-month salary and performance bonus. We reward our best employees with quarterly employee recognition awards in USD.
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Client Relationship Manager
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