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Business Operations Director

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Private Advertiser Full time

To excel as a key player in the Private Advertiser, you will take charge of overseeing day-to-day operations at all outlets. This entails ensuring seamless opening and closing processes, conducting thorough month-end stock takes, maintaining petty cash control, resolving staff-related issues, managing inventory levels, handling cash transactions, and enforcing outlet hygiene standards.

Responsibilities
  1. Lead and direct daily outlet operations, guaranteeing efficient execution and adhering to company policies.
  2. Maintain and demonstrate expertise on the entire menu and its preparation to align with marketing strategies.
  3. Foster an environment of continuous learning, coaching staff on their responsibilities, providing constant supervision, and offering guidance and motivation.
  4. Cultivate a high-performing team by developing outlet leadership, including managers, assistant managers, and supervisors, on delivering exceptional customer service, quality food, and attentiveness to customer concerns.
  5. Maintain open communication channels with superiors regarding overall performance and challenges faced in each outlet.
  6. Evaluate staff's sales and customer service skills regularly, provide constructive feedback, and motivate team members to achieve sales targets.
  7. Ensure compliance with company operating policies among team members for successful execution.
  8. Develop and execute project plans for new outlet setups, incorporating organized training and support for new team members.