Customer Service Specialist

4 days ago


Penang, Malaysia Prudential Assurance Malaysia Berhad Full time
Job Overview

We are seeking a highly skilled Customer Service Specialist to join our team at Prudential Assurance Malaysia Berhad. As a key member of our Engagement Centre, you will be responsible for delivering exceptional customer experiences across all channels.

Key Responsibilities
  • First Point of Contact: Provide timely and accurate responses to customer inquiries, ensuring a positive first impression and setting the tone for a seamless customer journey.
  • Customer Escalation and Resolution: Effectively escalate complex customer issues, working closely with internal teams to resolve problems promptly and efficiently.
  • Channel Management: Handle walk-ins, live chats, and outbound customer telephone calls in a polite and professional manner, adapting to changing customer needs and preferences.
  • Quality and Compliance: Maintain high-quality service standards, adhering to compliance and regulatory requirements while providing accurate information to customers.
Requirements and Qualifications

To succeed in this role, you will need:

  • Excellent Communication Skills: Ability to communicate effectively with customers, colleagues, and management, using clear and concise language.
  • Problem-Solving Skills: Capacity to analyze complex customer issues, identify solutions, and implement effective resolutions.
  • Product Knowledge: Familiarity with Prudential's products and services, including new or enhanced offerings.
  • Teamwork and Adaptability: Willingness to work collaboratively with internal teams, adapt to changing priorities, and maintain a flexible approach to meet business needs.


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