Customer Service Specialist
4 days ago
We are seeking a highly skilled Customer Service Specialist to join our team at Prudential Assurance Malaysia Berhad. As a key member of our Engagement Centre, you will be responsible for delivering exceptional customer experiences across all channels.
Key Responsibilities- First Point of Contact: Provide timely and accurate responses to customer inquiries, ensuring a positive first impression and setting the tone for a seamless customer journey.
- Customer Escalation and Resolution: Effectively escalate complex customer issues, working closely with internal teams to resolve problems promptly and efficiently.
- Channel Management: Handle walk-ins, live chats, and outbound customer telephone calls in a polite and professional manner, adapting to changing customer needs and preferences.
- Quality and Compliance: Maintain high-quality service standards, adhering to compliance and regulatory requirements while providing accurate information to customers.
To succeed in this role, you will need:
- Excellent Communication Skills: Ability to communicate effectively with customers, colleagues, and management, using clear and concise language.
- Problem-Solving Skills: Capacity to analyze complex customer issues, identify solutions, and implement effective resolutions.
- Product Knowledge: Familiarity with Prudential's products and services, including new or enhanced offerings.
- Teamwork and Adaptability: Willingness to work collaboratively with internal teams, adapt to changing priorities, and maintain a flexible approach to meet business needs.
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