Business Development Lead

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Sutherland Full time

Company Overview

Sutherland is a dynamic and innovative company that fosters a challenging and rewarding work environment.

Job Description

We are seeking experienced professionals to join our team as Process Transformation Specialists. In this role, you will be responsible for establishing and creating strategies that enhance processes and boost ease and efficiency.

  1. Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
  2. Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
  3. Improve the company: Make recommendations to enhance processes and boost ease and efficiency.
  4. Define Sutherland's reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
  5. Empower the workforce: Determine training needs to equip staff with fundamental skills and knowledge.

Required Skills and Qualifications:

Sr Manager:
  • Bachelor's degree/Associate degree from an accredited college or university.
  • Three years operations and management experience; Process transformation experience required.
  • Experience managing, direct or matrix, project managers, technical resources with a span of 100 to 150 FTEs.
  • Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues.
  • Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.
  • Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner.
  • Must be able to speak, write, and read Mandarin and Cantonese fluently. Can speak English on an intermediate level.
  • Must have relevant experience in handling a web hosting and sales account or technical account and sales account.
Manager:
  • Bachelor's degree/Associate degree from an accredited college or university.
  • Three years operations and management experience; Process transformation experience required.
  • Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues.
  • Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.
  • Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner.
  • Must be able to speak, write, and read Mandarin and Cantonese fluently. Can speak English on an intermediate level.
  • Must have relevant experience in handling a web hosting and sales account or technical account and sales account.
Team Manager:
  • At least 2 years of experience in a similar role.
  • Experience in managing a team of work-from-home direct reports.
  • Experience and knowledge in technical sales.
  • A Bachelor's degree holder/ Associate Degree Holder.
  • Demonstrated leadership skills; the ability to take the lead in making improvements and resolving issues.
  • Strong verbal and written communication skills; the ability to communicate in a clear, constructive, and professional manner.
  • Strong customer orientation when managing communications and issues.
  • The ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.


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