Telesales Leadership Position

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Cartrackme Full time
About the Opportunity

We are looking for an experienced Telecommunications Sales Expert to join our team at Cartrackme. In this role, you will be responsible for leading a team of telesales agents and developing strategies to drive sales growth and customer acquisition.

Key Responsibilities:

  • Team Leadership: Lead and manage a team of telesales agents to achieve sales targets and exceed expectations.
  • Sales Development: Develop and implement effective telesales strategies to drive revenue growth and customer acquisition.
  • Performance Analysis: Analyze individual and team performance, identifying areas for improvement and providing feedback to enhance sales results.
  • Training and Development: Provide ongoing training and coaching to enhance telesales agents' skills and product knowledge.
  • Customer Engagement: Oversee and participate in customer calls to ensure high-quality service and resolve escalated issues.
  • Sales Target Setting: Set and review sales targets, ensuring the team meets or exceeds goals for revenue, conversion rates, and other KPIs.
  • Process Optimization: Continuously assess and improve telesales processes and workflows to enhance team productivity and sales results.

Requirements:

  • Minimum 3-5 years of experience in telesales, with at least 1-2 years in a team lead role.
  • Strong leadership and team management skills.
  • Excellent communication and negotiation abilities.
  • In-depth understanding of telesales techniques and customer engagement.
  • Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
  • Highly motivated, goal-oriented, and driven.

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