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Business Development Strategist

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Refine Group Full time

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Responsibilities:
  • Lead a team by assigning tasks, monitoring attendance and providing input on client-assigned tasks, ensuring seamless project delivery.
  • Maintain accurate metrics for individual performance and overall team performance, identifying areas for improvement.
  • Gather diverse customer feedback from surveys, online reviews, and social media platforms to understand market trends.
  • Analyze large datasets to identify trends, patterns, and opportunities for enhancement in products and services.
  • Transform raw data into actionable insights, providing recommendations to refine processes and products.
  • Collaborate with product development teams to enhance website usability, navigation, and user experience.
  • Track the impact of customer feedback-driven changes and adjust strategies accordingly.
  • Stay updated on industry trends and best practices in e-commerce, leveraging this knowledge to drive business improvements.
  • Design and implement customer surveys to capture relevant data and gain valuable insights.
  • Ensure a customer-centric approach is prioritized in all decisions, focusing on delivering exceptional customer experiences.
  • Conduct thorough analysis of consumer feedback on devices, identifying significant issues and uncovering valuable requirements.
  • Collaborate with related teams to resolve issues and drive business improvements through research analysis and reporting.
Public Sentiment & Social Media Monitoring:
  • Monitor trending topics, emergencies, and social media platforms, news forums, and other platforms for public opinion.
  • Produce comprehensive public opinion monitoring reports, assessing sentiment impacts and proposing effective guidance.
  • Manage content operations for the company's opinion monitoring system, including keyword and classification management, sample handling, and analysis model optimization.
About Refine Group:

Refine Group is a leading global provider of customer experience solutions and technology, improving business performance for top brands. Our staff delivers next-generation customer experiences across 6 continents, helping companies better serve their customers.