Customer Relationship Director
1 day ago
We are seeking a highly experienced Customer Relationship Director to join our team at Sutherland. As a Customer Relationship Director, you will play a critical role in driving business growth and improving customer satisfaction.
Main Responsibilities- Develop Customer Relationships: Establish and maintain strong relationships with customers and internal stakeholders to ensure seamless communication and issue resolution.
- Drive Business Growth: Utilize data analysis and keen observations to develop effective business growth strategies.
- Improve Operational Efficiency: Identify areas for process improvement and recommend changes to enhance efficiency and ease of use.
- Collaborate with Cross-Functional Teams: Collaborate with cross-functional teams to drive business growth and improve operational efficiency.
- Must have hands-on experience in managing sales and tech operations.
- Ability to do a root-cause analysis to improve key performance.
- Effective Coaching and Mentoring Skills.
- Must be able to work independently with minimal supervision within 90 days.
- Must be able to manage client communications and reviews.
- Champion of employee experience:
- Drive morale in collaboration with HR and Dr. Fun/Engagement Manager.
- Must be proactive in identifying people and process issues.
- Focus on all aspects of operations:
- Productivity, quality, people, and profitability.
- High energy, results-driven, and uphold Sutherland values.
- Strong written and verbal communication.
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