Digital Product Manager, Southeast Asia
5 days ago
The Ikano Group of companies aims to create a better everyday life for the many people by offering a wide range of well-designed, functional products at prices so low that as many people as possible can afford them.
Job DescriptionAbout the Job
We are looking for a passionate and collaborative individual to lead the development of digital products within our growing Digital team in IKEA Southeast Asia & Mexico. As the Digital Product Manager, you will continuously develop the products within your portfolio by identifying growth opportunities and leading the product vision, roadmap and enhancement, ensuring a great experience for our customers across touch points.
Your Assignment
You will be responsible for a growing portfolio of multiple customer-facing digital products across our IKEA online and offline channels. These include but are not limited to the website, mobile app, customer profiles, planners, checkout, digital solutions across the stores such as digital kiosks, digital signages etc.
- Define the product vision, product roadmap and identify growth opportunities in line with customer/user needs and business objectives, together with business partners and stakeholders.
- Maintain the product roadmap and backlog by highlighting priorities and dependencies, and prioritize with customer/user impact and business value, maintaining alignment with all stakeholders.
- Define detailed product requirements, oversee product progress and quality assurance by liaising with product engineering and/or external vendors, to deliver effective products.
- Identify product enhancements and new opportunities to improve customer experience through actionable customer journey/data insights and technology/business trends.
- Promote transparency and clear communication on product release plans, product progress, roadmap/backlog and product usage/guidance.
- Explore new solutions to meet the organization's future business expansion and growth plan.
- Work closely with internal stakeholders and external vendors, developing good relationships across geographical locations.
Key Responsibilities:
- Develop and maintain a deep understanding of our customers' needs and preferences.
- Liaise with cross-functional teams to gather requirements and provide input into product development.
- Drive product development and implementation to meet business objectives.
- Collaborate with stakeholders to ensure successful product launch and ongoing product support.
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