IT Support Officer Role
3 days ago
We are a leading platform for experiences and travel services, dedicated to bringing the world closer together through shared moments of joy.
Founded in 2014 by three avid travelers, our company inspires and enables travelers with over half a million curated quality experiences, ranging from iconic attractions to paragliding adventures, and other local travel services across 2,700 destinations worldwide.
Our international community of over 1,800 employees, based in more than 30 locations, is passionate about creating unforgettable experiences for others while co-creating our world of joy within the company.
As a global citizen ourselves, we uphold six core values that guide our daily work:
- Customer First
- Push Boundaries
- Critical Thinking
- Build for Scale
- Less is More
- Win as One
We are seeking an IT Support Officer to ensure smooth communication and prompt resolution of day-to-day IT issues & requests globally. This role reports to the Global IT Operation Manager.
The ideal candidate should possess strong communication, problem-solving and analytical skills to succeed in the role.
About IT ServicesAs a technology company, we continuously look for new ways to make our internal workflows more efficient. The IT Services team designs, develops and implements new systems to make work even more secure and reliable for all employees across the world.
Your Responsibilities- Provide physical and remote Level 1 and 2 service desk support for company-wide IT devices by understanding and responding to issues according to SLAs
- Ability to translate the solution into a precise guide for team reference
- Maintain and update the IT inventory duly and accurately
- Interact with the company stakeholders to propose and improve the business flow
- Be the subject matter expert to the regional IT system and business function to handle all queries from the stakeholders
- Manage and coordinate with the approved vendors and stakeholders to solve issues
- Coordinate with local and global teams to manage and effectively deploy IT projects
- Take ownership and responsibility for managing regional project assignments and tasks
- Compile and update Knowledge Base (for both internal IT Support and User reference) and provide training and knowledge sharing with end-users where required
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