Customer Service Associate

5 days ago


Bandar Bukit Puchong, Malaysia The Living Depot Puchong Sdn. Bhd. - Hardware Shop Full time
Job Summary:

The Customer Service Associate role at The Living Depot Puchong Sdn. Bhd. - Hardware Shop is ideal for individuals who enjoy working in a dynamic environment, interacting with customers, and providing solutions to their needs. As a key member of our customer-facing team, you will be responsible for responding to customer inquiries, resolving issues, and addressing concerns in a professional and courteous manner.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, or in-person, addressing their queries and resolving their issues promptly.
  • Process customer transactions, including sales, returns, and exchanges.
  • Collaborate with the sales team to provide product recommendations, answer questions, and enhance the overall shopping experience.
  • Participate in ongoing training to stay updated on product knowledge, company policies, and industry trends.

Requirements:
  • Degree in Marketing or related field (or equivalent experience).
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work in a fast-paced environment, prioritizing tasks, and meeting deadlines.
  • Proficiency in Microsoft Office Suite, particularly Excel and Word.
  • Familiarity with customer relationship management (CRM) software.


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