Aftermarket Sales and Service Manager

4 days ago


Petaling Jaya, Selangor, Malaysia ZF Group Full time

About the Company

ZF is a leading global technology company, pioneering innovation to shape a better future. We create innovative mobility solutions for passenger cars, commercial vehicles and industrial applications, enabling customers to move more efficiently, safely and sustainably.

Role Overview

The Category Manager-Commercial Vehicle will be responsible for managing product-related workstreams, guaranteeing timely execution of regional category strategy deliverables, growth and profitability improvements activities to achieve regional targets.

Main Responsibilities

  1. The position will cover all Japanese truck range products for CV in ASEAN.
  2. Manages product-related workstreams to guarantee timely execution of regional category and corresponding product lines strategy deliverables, growth and profitability improvements activities to achieve the regional targets.
  3. Accountable for delivering output of E2E Product Range Development (GDPEP) and Lifecycle Management activities as per OP and SP, for OES and IAM including: channel shift for OE Series conversions, initiating all-makes re-engineering and define product specification in line with market and customer specificities in cooperation with Engineering, in order to deliver defined target product coverage and speed to market, EOP and EOSO process, change management process in IAM and OES.
  4. Represents Aftermarket Swimlane within Serial GDPEP during Application Phase; Timely eBOM compilation and product industrialization including OES range definition based on Customer application.
  5. Drives product line sales in the region. Represents category expertise towards customer base, underwriting the ZF category offering. Identifies regional customer needs, and derives corresponding opportunities to improve SoW. Supports tender opportunities, from range recognition to creation of Business Case together with BL Controlling.
  6. Ensures support by his regional teams towards global and other regional teams for products out of his regional range.

Your Profile

To succeed in this role, you will need:

  • Solid experience of J-range products development experience, in OEM, OES or IAM, have extensive product, engineering and go-to-market knowledge and insight of the J-range competition landscape, incl. product specification.
  • International Sales/Marketing/Business Development background.
  • Experience OES/IAM/Service sales processes & business.
  • Experience in product management, specification & development processes.
  • Knowledge of ZF products, footprint, structures and processes.
  • Strategic and analytic thinking and active execution of Product Strategy targets.
  • Negotiating, influencing and relationship management skills.
  • Strong drive for results while developing competences and teams empowerment within AM Organization.


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