Training Director

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Flippa Full time
Job Overview

This position is responsible for designing and implementing training programs to enhance the skills of Customer Service Representatives (CSRs).

The ideal candidate will have a strong understanding of customer service principles and be able to develop engaging training sessions that meet the needs of our team.

  • Main Responsibilities:
  • Design and deliver training programs to CSRs
  • Work with Senior Trainers to develop training solutions
  • Conduct audits to ensure quality standards are met
  • Foster a culture of continuous improvement within the Customer Service Team
Requirements
  • Education and Experience:
  • Associate's Degree or above
  • At least 1 year of training experience or relevant educational background
  • Experience in developing learning & development programs is an advantage
What We Offer
  • Benefits:
  • On-job training
  • Public Holidays, Birthday Leave & Medical Insurance
  • A multi-cultural team environment
  • A company that promotes learning and personal growth


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