Senior Manager, Customer Engagement

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full time

We are seeking a highly skilled Senior Manager, Customer Engagement to lead our customer lifecycle management efforts at Prudential Hong Kong Limited.

Job Description

The ideal candidate will have at least 8 years of experience in customer lifecycle management, marketing or retention strategies, with a minimum of 3 years in a managerial role.

We are looking for someone with a proven track record of success in persistency improvement, retention strategies, and upsell/cross-sell campaigns. Strong analytical skills, including experience with customer segmentation, predictive modeling, and campaign measurement, are essential.

Key Responsibilities:

  • Develop and execute end-to-end strategies to manage the customer lifecycle with a focus on retention, persistency, and revenue growth.
  • Design customer-centric interventions and touchpoints that align with their evolving needs and preferences.

Benefits:

  • A dynamic and supportive work environment that fosters collaboration and innovation.


  • Kuala Lumpur, Kuala Lumpur, Malaysia Link Compliance Full time

    We are seeking a highly motivated and customer-focused Senior Manager to drive key initiatives, manage a high-performing team, and collaborate with various departments to improve customer journeys and operational processes.Job Description:Customer Experience InnovationThe ideal candidate will support day-to-day operations of e-Commerce platforms, assist...


  • Kuala Lumpur, Kuala Lumpur, Malaysia U Mobile Sdn Bhd Full time

    Senior Specialist, Engagement and CommunicationsWe are looking for an experienced Senior Specialist to lead our engagement and communications efforts.The ideal candidate will have strong project management skills, ability to handle multiple tasks simultaneously, and proficiency in using tools like MS Office, Adobe Experience Manager, and social media...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Great Wall Motor Sales Malaysia Sdn. Bhd. Full time

    About the RoleWe are seeking a highly skilled Sales and Customer Engagement Manager to join Great Wall Motor Sales Malaysia Sdn. Bhd.Job DescriptionDevelop and implement effective sales and customer engagement strategies to drive business growth and customer satisfaction.Utilize exceptional communication skills to engage and manage call-in customers,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia WIT Ventures Sdn Bhd Full time

    We're looking for a Customer Engagement Lead to join our team at WIT Ventures Sdn Bhd. As a key member of our marketing department, you'll play a crucial role in developing and executing customer engagement strategies that drive business growth.Key ResponsibilitiesCreate and execute comprehensive customer engagement strategies that align with our overall...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Quarte Recursos Humanos Full time

    About the OpportunityWe are seeking an experienced Director of Field Services and Support to join our team in Southeast Asia. As a key member of our team, you will be responsible for managing the After Sales and Field Service activities in the region.Your key responsibilities will include:Developing and implementing project plans to ensure timely...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Kenso Corporation Full time

    We are looking for a Customer Engagement Specialist to join our team at Auto Bavaria!About Us:As a leading player in the premium automobile industry, we're committed to providing an exceptional customer experience and building long-term relationships with our clients.Job Description:This is an exciting opportunity to join our sales team as a Customer...

  • Support Specialist

    19 hours ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Hytechc Full time

    Support Specialist - Customer EngagementWe are looking for a dedicated Support Specialist - Customer Engagement to join our team at Hytech. In this role, you will play a vital part in ensuring seamless customer interactions across various touchpoints.Your primary responsibility will be to provide exceptional customer service, responding to inquiries,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Bank Full time

    Job OverviewThe Customer Engagement Specialist role at OCBC Bank involves building and maintaining strong relationships with the Bank's key community banking customers. As a key member of the team, you will play a critical role in driving revenue growth and improving customer satisfaction.Key ResponsibilitiesRevenue Growth: Identify opportunities to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Ocard Rewards & Loyalty (M) Sdn Bhd Full time

    We are seeking a highly motivated and experienced Senior Marketing Manager to join our team at Ocard Rewards & Loyalty (M) Sdn Bhd. This role will focus on driving business growth through data-driven strategies.The ideal candidate will have a strong analytical mindset, excellent communication skills, and a proven track record of success in business...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hytech Full time

    About the RoleWe are seeking an experienced Community Engagement Manager to lead our social media operations and customer service initiatives.The ideal candidate will have a strong background in reputation management, customer service, or online social media engagement, with experience in volatile and high-risk industries such as Oil and Gas, Politics,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia CleverTap Full time

    About the Opportunity:CleverTap is seeking a Customer Engagement Leader to drive revenue growth in your assigned region by developing and executing sales strategies that meet or exceed quarterly targets. As a key member of our sales organization, you will be responsible for establishing and maintaining strong relationships with key stakeholders within...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Robert Walters Full time

    Role OverviewThe Senior Category Sourcing Manager will be responsible for influencing and executing sourcing activities in collaboration with various business functions. This includes managing overall commercial engagement with external third-party vendors in the Human Resources category.We require a highly skilled individual with expertise in negotiating...


  • Kuala Lumpur, Kuala Lumpur, Malaysia CarClarity Full time

    Key ResponsibilitiesEmail & SMS Campaigns: Assist with building, launching, and scheduling email and SMS marketing campaigns to engage our audience effectively.Template Creation & Editing: Create new email templates or edit existing ones to align with brand guidelines and campaign goals.Audience Segmentation: Segment contact lists to target the right...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Scale Global Inc. Full time

    About the RoleWe are looking for an experienced Brand Engagement Manager to lead our brand's online presence. In this role, you will be responsible for creating and executing a comprehensive brand engagement strategy that drives customer loyalty and retention.Develop and implement a brand engagement strategy that aligns with our business...


  • Kuala Lumpur, Kuala Lumpur, Malaysia OrionMano Technology Sdn Bhd Full time

    Job SummaryWe are seeking a skilled Sales Representative to join our team at OrionMano Technology Sdn Bhd. As a Sales Representative, you will be responsible for engaging with potential clients, qualifying their needs, and directing them toward suitable product solutions. This is an exciting opportunity to work with a dynamic company that values innovation...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hunters International Sdn Bhd Full time

    About Our ClientHunters International Sdn Bhd is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world's best brands.We are seeking a highly skilled Customer Service Professional to join our team as a bilingual Customer Support Consultant.Job DescriptionThis role...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Starhub Ltd Full time

    About the RoleWe are looking for an Engagement Program Manager to drive employee engagement and learning across our organization. As a key member of our HR team, you will be responsible for developing and implementing engaging programs that align with our business objectives.Your key responsibilities include:Designing and delivering high-impact learning...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Salescode GmbH Full time

    Why Join Salescode GmbH?We offer a dynamic and supportive work environment that fosters growth and development. Our team is passionate about delivering exceptional results and making a meaningful impact on our clients' businesses.Job DescriptionWe are seeking an Account Growth Manager to join our sales team. In this role, you will be responsible for...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hunters International Sdn Bhd Full time

    **Company Overview**Hunters International Sdn Bhd is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world's best brands.Our mission is to deliver exceptional customer service experiences through our team of dedicated professionals.As a key player in the industry, we...


  • Kuala Lumpur, Kuala Lumpur, Malaysia WORQ Enterprise Full time

    Company OverviewWORQ Enterprise is a dynamic and innovative company that offers a unique work environment. Our products and services cater to the needs of entrepreneurs, businesses, and individuals seeking flexibility and collaboration.Key Responsibilities:Design and implement talent development programs to enhance employee engagement, skills, and...