Senior Business Operations Manager
2 weeks ago
At Zurich 56 Company Ltd, we are seeking an experienced Senior Business Analyst to join our team in a managerial position. As a highly skilled and accomplished professional, you will have a proven track record in business analyst responsibilities, operational excellence, and team management.
Key Responsibilities:
- Leverage your expertise to lead the planning, design, and implementation of business requirements and system modifications in projects/initiatives.
- Collaborate with stakeholders to gather and analyze complex business process requirements, ensuring seamless communication and documentation.
- Develop and review intricate test case scenarios to facilitate thorough testing, guaranteeing that requirements are accurately incorporated.
- Effectively coordinate and manage business analyst tasks within projects, providing guidance and support as needed.
- Participate in technical reviews to validate accurate capture and implementation of change requirements.
- Provide timely estimates for tasks related to the project, enabling effective planning and resource allocation.
- Analyze operational metrics and collaborate with stakeholders to identify improvement opportunities, driving initiatives for business efficiency and effectiveness.
- Establish datasets for periodic operational metrics reporting, leveraging tools like MS PowerBI.
- Adapt and apply different delivery methodologies, including Agile, Waterfall, and Lean/Six Sigma.
Requirements:
- Bachelor's degree in business administration/business analytics/computer science/data analytics.
- At least 8 years of experience in a business analyst role, process improvement, data analyst, or similar capacity.
- Proven experience in relationship management, business analysis, process improvement, and project management within a corporate environment.
- Experience working in business processes and re-engineering, including simplification, digitalization, and automation implementations.
- Experience in new product and new distribution channel implementation.
- Strong Financial Services or Insurance knowledge.
- Proficiency in business process modeling, analysis tools, and methodologies.
- Demonstrated success in delivering projects using methodologies such as Agile and Waterfall.
Preferred Qualifications:
- Good understanding/working experience in computer programming concepts and data analytics.
- Good understanding of intelligent automation technologies and capabilities.
- General insurance or CX/UI/UX domain capabilities.
- Yellow Belt/Green Belt Lean Six Sigma certification.
About Us:
Zurich 56 Company Ltd is a leading organization dedicated to excellence in business operations and management. We strive to create a work environment that fosters growth, innovation, and teamwork.
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