Financial Services Operations Lead

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia PAN & COMPANY | HEADHUNTER Full time

PAN & COMPANY | HEADHUNTER seeks a high-caliber professional to spearhead the digital financial services operations across various departments, including customer service, collections, onboarding, merchant risk, AML/KYC, and operational excellence.

The successful candidate will bring 10+ years of experience in Malaysia's consumer lending industry, with expertise in operations, customer service, and collections management. Knowledge of fintech, unsecured mobile wallets, and payments will be a significant asset.

This strategic hire will report directly to the Country CEO, overseeing 100+ staff members. As a core member of the leadership team, you will play a pivotal role in shaping the company's future.

Main Goals:

  • To drive the development and implementation of operational strategies that optimize efficiency and minimize costs
  • To lead cross-functional teams to achieve project milestones and meet business objectives
  • To build robust relationships with stakeholders to ensure effective risk management and business expansion

About Our Client:

Our client operates as a prominent digital finance provider in the region, serving a broad range of consumer financial services needs. By focusing on accessibility and ethics, the company strives to provide customers with innovative and user-friendly solutions.



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