Regional Performance Manager

1 day ago


Kuching, Sarawak, Malaysia KHIND Malaysia Full time

We are seeking a highly skilled Regional Performance Manager to join our team at KHIND Malaysia.

Job Summary

The Regional Performance Manager will be responsible for driving regional business objectives, ensuring consistent service quality, and fostering collaboration among branch teams.

Key Responsibilities
  • Provide strategic direction and leadership to branches within the assigned region, driving a customer-centric culture and ensuring alignment with company goals and values.
  • Oversee operational performance metrics and implement strategies to achieve targets, focusing on efficiency, cost control, and adherence to policies and procedures.
  • Maintain a strong focus on customer satisfaction across the region, ensuring exceptional service delivery and addressing customer concerns promptly.
  • Lead and manage branch technicians or drivers, providing guidance, mentorship, and performance management to foster a collaborative environment.

Requirements:

  • Diploma Certificate or Bachelor's degree in a relevant field or equivalent experience.
  • 2-5 years' experience in administrative or customer service roles.


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