Operations Training Manager

6 days ago

Petaling Jaya, Selangor, Malaysia Infoblox Full time

Company Overview

Infoblox is a leader in cloud-first networking and security services, empowering organizations to take full advantage of the cloud. Our solutions deliver network experiences that are inherently simple, scalable, and reliable for everyone.

We are among the largest enterprises in the world, with 70% of the Fortune 500 as our customers. Our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies.

Job Description

We are seeking an Education Operations Specialist to join our global Education team in Kuala Lumpur. In this role, you will work closely with the senior manager to oversee daily business operations and proactively recommend improvements to increase sales performance.

You will plan and coordinate with stakeholders for effective education training, collaborate with the Senior Manager, manage the education training schedule, and coordinate instructor availability.

Responsibilities
  • Oversee daily business operations and manage the education training schedule.
  • Coordinate instructor availability with employees, contractors, and third-party vendors.
  • Recommend improvements to boost sales performance and partner with various departments to enhance efficiency.
  • Monitor training orders, manage supplier relations, and handle customer correspondence.
  • Implement and maintain training management systems and tools, and coordinate logistics for training sessions.
  • Track and analyze training metrics to assess program effectiveness and provide technical support during training sessions.
  • Maintain a working knowledge of the education portfolio to answer customer questions on available education.
Requirements
  • 2+ years of experience as an administrative professional, preferably in high-tech or fast-paced environments.
  • Strong cultural fit with a passion for work, enthusiasm, good judgment, and integrity.
  • Proficiency in Outlook calendar, the Microsoft Office suite, and Learning Management Systems (LMS).
  • Experience with program management, timelines, spreadsheets, and planning.
  • Ability to manage priorities and projects independently in a high-volume, dynamic environment.
  • Excellent verbal and written communication skills, strong interpersonal communication style, and the ability to handle ambiguity with flexibility.
  • Strong analytical skills with the ability to interpret data and generate actionable insights.
  • Familiarity with virtual training platforms and tools.
What Success Looks Like

After six months, you will…

  • Respond to customer emails and manage training classes in the training management system.
  • Produce operational reports and successfully coordinate multiple training sessions with minimal supervision.

After about a year, you will…

  • Undertake tasks with minimal supervision, manage the education training schedule, and process incoming training orders.
  • Develop and implement improvements to training processes based on feedback and data analysis.
  • Establish strong relationships with key stakeholders and training partners.
Benefits

Our holistic benefits package includes coverage of your health, wealth, and wellness—as well as a great work environment, employee programs, and company culture.

Why Infoblox?

We've created a culture that embraces diversity, equity, and inclusion and rewards innovation, curiosity, and creativity. We achieve remarkable results by working together in a supportive environment that focuses on continuous learning and embraces change.

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