Customer Experience Director

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia BASSnet Full time
Job Overview

BASSnet is a leading provider of IT solutions for the maritime industry, committed to delivering exceptional customer service and support.

We are seeking a Customer Experience Director to join our team. In this role, you will be responsible for developing and implementing strategies to enhance customer satisfaction and loyalty.

The ideal candidate will have a strong background in customer experience management, with experience in developing and implementing customer journey maps and user experience design principles. You will also have excellent analytical and problem-solving skills, as well as the ability to communicate complex technical concepts to non-technical stakeholders.

Key Responsibilities:

  • Develop and implement customer experience strategies
  • Create customer journey maps and user experience design principles
  • Collaborate with cross-functional teams to identify and resolve customer issues
  • Provide expert advice on customer experience best practices

Requirements:

  • 10+ years of experience in customer experience management
  • Strong technical knowledge of SaaS solutions
  • Excellent communication and interpersonal skills
  • Degree in Business Administration or related field


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