Quality Assurance Specialist

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Telecontinent Full time
Job Summary

We are seeking a highly skilled Quality Assurance Specialist to join our team at Telecontinent. As a Quality Assurance Specialist, you will play a critical role in ensuring that our customer service operations meet the highest standards of quality and excellence.

Key Responsibilities
  1. Quality Monitoring and Evaluation: Conduct thorough quality monitoring and evaluation of customer interactions across multiple channels to ensure adherence to company standards and procedures.
  2. Feedback and Reporting: Provide timely and constructive feedback to customer service agents regarding their performance in handling customer interactions.
  3. Training and Development: Collaborate with training teams to develop training programs and materials based on quality assurance insights.
  4. Customer Experience Improvement: Analyze customer feedback and interaction data to identify opportunities for improving the customer experience across all channels.
  5. Process Improvement and Standardization: Identify and recommend process improvements based on quality evaluation findings.
  6. Compliance and Policy Adherence: Ensure that all customer interactions comply with company policies, legal requirements, and industry standards.
  7. Cross-Functional Collaboration: Work closely with cross-functional teams to ensure a cohesive approach to customer service excellence.
Requirements
  1. Proven experience in quality assurance within a call center or customer service environment is required.
  2. Strong understanding of call center operations, customer service best practices, and multi-channel support dynamics.
  3. University education or diploma, preferably in a related discipline.
  4. Excellent written and verbal communication skills in English.
  5. Strong analytical, decision making and problem-solving skills, with attention to detail.
  6. Adaptability, initiative & stress tolerance.
  7. Ability to provide constructive feedback and guidance to team members.
  8. Proficiency in MS Office (PowerPoint and Excel) and call center software/tools.


  • Kuala Lumpur, Kuala Lumpur, Malaysia TIME's group Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Specialist to join our team at TIME's group. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our products and processes.Key ResponsibilitiesProcess Management: Develop and implement process improvements to ensure compliance with industry standards and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia TIME's group Full time

    Quality Assurance RoleAbout the Position:We are seeking a skilled Quality Assurance Specialist to join our team at Ichor Systems. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality of our products and services.Key Responsibilities:Test Design and Execution: Design and implement effective tests to ensure the quality of...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full time

    Job Title: Quality Assurance Specialist**Job Summary:**We are seeking a highly skilled Quality Assurance Specialist to join our team at Businesslist. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our products and services, identifying areas for improvement, and implementing process changes to enhance our overall...

  • Quality assurance

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Unison Consulting Full time

    Quality Assurance Specialist Join our team as a Quality Assurance Specialist and play a critical role in ensuring the highest quality software applications. Job Summary As a Quality Assurance Specialist, you will be responsible for developing and implementing quality assurance strategies for software projects, collaborating with cross-functional teams, and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Reading Full time

    About the RoleWe are seeking a highly skilled Quality Assurance Specialist to join our team at Dynamite Games Studio. As a member of our Quality Assurance team, you will play a critical role in ensuring the quality of our top-rated mobile applications.Key ResponsibilitiesCollaborate with developers and designers to identify and report bugs in mobile...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Refine Group Full time

    Job Summary:We are seeking a highly skilled Supply Quality Assurance Specialist to join our team at Refine Group. As a key member of our quality management team, you will be responsible for ensuring the highest quality products and services from our suppliers.Key Responsibilities:Supplier Quality Management: Oversee supplier quality, project timelines, and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Spemocean Full time

    We have an urgent requirement for our client Oil and Gas EPC projects in Malaysia.Position: E&I Quality Assurance SpecialistLocation: Kuala Lumpur (KL) , China Office (Relocation Required)Overview: We are seeking highly skilled Quality Assurance Specialists with diverse backgrounds in Electrical/Instrumental, engineering. The successful candidates will serve...


  • Kuala Lumpur, Kuala Lumpur, Malaysia TIME's group Full time

    Job Summary:We are seeking a highly skilled Software Quality Assurance Specialist to join our team at TIME's group. As a key member of our Quality Assurance team, you will be responsible for ensuring the highest quality of our software products.Key Responsibilities:Design and Implement Tests: Develop and execute test plans to ensure that our software meets...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full time

    Job DescriptionJob Title: QA EngineerCompany: BusinesslistJob SummaryWe are seeking a highly motivated and experienced Quality Assurance Specialist to join our team. The successful candidate will be responsible for administering our company quality program to continually improve the quality level of our products and services.Key ResponsibilitiesQuality...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Haleon Full time

    About HaleonWe are a world-leading consumer health company, shaping the future of everyday health for billions of people. Our unique combination of deep human understanding and trusted science drives innovation and growth across our global portfolio of category-leading brands.The RoleWe are seeking a highly skilled Quality Assurance Specialist to join our...


  • Kuala Lumpur, Kuala Lumpur, Malaysia NXP Semiconductors Full time

    Key Responsibilities:As a Field Quality Assurance Specialist at NXP Semiconductors, you will be responsible for:Customer Quality Advocacy: Serve as the primary point of contact for assigned customers, ensuring their quality needs are met and exceeded.Quality Target Achievement: Collaborate with customers to develop and implement quality improvement plans,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Telecontinent Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Officer to join our team at Telecontinent. As a Quality Assurance Officer, you will play a critical role in ensuring that our customer service interactions meet the highest standards of quality and excellence.Key ResponsibilitiesQuality Monitoring and Evaluation: Conduct thorough monitoring and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Tbwa ChiatDay Inc Full time

    About the RoleThe Quality Assurance Manager will be responsible for ensuring the delivery of high-quality compliance case review and maintaining performance standards across all Compliance Operations functions.This role will involve developing and implementing quality assurance processes, providing feedback to Compliance Operations functions to improve agent...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Tbwa ChiatDay Inc Full time

    About the RoleWe are seeking a highly skilled Quality Assurance Manager to join our team at Tbwa Chiat/Day Inc. As a key member of our Compliance Operations department, you will be responsible for ensuring the delivery of high-quality compliance case review and maintaining performance standards across all Compliance Ops functions.Key ResponsibilitiesLead and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Tbwa ChiatDay Inc Full time

    About the RoleWe are seeking a highly skilled Quality Assurance Manager to join our Compliance Operations team. As a key member of our team, you will be responsible for ensuring the delivery of high-quality compliance case review and maintaining performance standards across all Compliance Ops functions.The successful candidate will develop and implement...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Tbwa ChiatDay Inc Full time

    About the RoleWe are seeking a highly skilled Quality Assurance Manager to join our Compliance Operations team. As a key member of our team, you will be responsible for ensuring the delivery of high-quality compliance case review and maintaining performance standards across all Compliance Ops functions.The successful candidate will develop and implement...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Felixdigital Full time

    Job DescriptionFelixdigital is seeking a skilled Quality Assurance Specialist to join our team.Key Responsibilities:Design and test software applications to ensure they meet requirements and functional specificationsExecute regression, integration, performance, unit, and system test plansDocument test results and follow through to resolutionCollaborate with...


  • Kuala Lumpur, Kuala Lumpur, Malaysia TIME's group Full time

    Job DescriptionWe are seeking a highly skilled Senior Quality Assurance Specialist to join our team at TIME's group. As a Senior Quality Assurance Specialist, you will be responsible for ensuring the quality of our mobile applications by designing, developing, and executing automation tests, as well as performing manual testing and coverage for new...


  • Kuala Lumpur, Kuala Lumpur, Malaysia TIME's group Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Engineer to join our team at TIME's group. As a Quality Assurance Engineer, you will be responsible for ensuring the quality of our game products by identifying and reporting defects, and collaborating with cross-functional teams to resolve issues.Key ResponsibilitiesGame Development Testing:...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Involve Asia Full time

    Job DescriptionJob Title: Quality Assurance EngineerJob Summary:We are seeking a highly skilled Quality Assurance Engineer to join our team at Involve Asia. As a Quality Assurance Engineer, you will play a vital role in ensuring the highest standards of quality and functionality in our software products.Key Responsibilities:Develop Comprehensive Test Plans:...