Quality Assurance Manager

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Tbwa ChiatDay Inc Full time
About the Role

We are seeking a highly skilled Quality Assurance Manager to join our Compliance Operations team. As a key member of our team, you will be responsible for ensuring the delivery of high-quality compliance case review and maintaining performance standards across all Compliance Ops functions.

The successful candidate will develop and implement quality assurance processes, provide feedback to Compliance Ops functions to improve agent performance, and ensure efficient and high-quality implementation of compliance controls.

Key Responsibilities
  1. Lead and manage a team of quality assurance specialists to provide guidance, mentorship, and support.
  2. Develop and implement quality assurance strategies, policies, and procedures for the Compliance Ops teams.
  3. Design and implement quality assurance programs to assess agent performance and adherence to Compliance standards.
  4. Conduct regular evaluations to assess agent performance, identify areas for improvement, and provide feedback and coaching.
  5. Analyze quality assurance data to identify trends, patterns, and areas of improvement, and provide recommendations for training and process enhancements.
  6. Collaborate with operation leads and trainers to develop and deliver training programs to address performance gaps and improve agent skills.
  7. Establish key performance indicators (KPIs) and quality metrics to measure and track operation teams' performance.
  8. Conduct root cause analysis of quality issues and customer complaints to identify systemic problems and develop action plans for improvement.
  9. Collaborate with Compliance Ops leadership to develop and implement quality improvement initiatives, standard operating procedures, and best practices.
  10. Ensure compliance with regulatory requirements and industry standards.
Requirements
  1. Minimum 3 years experience in Quality Assurance management field with a proven track record of designing and implementing effective quality monitoring programs.
  2. Strong leadership skills with the ability to manage a team of quality assurance analysts and drive change.
  3. Strong knowledge of Compliance and Compliance Operations of CDD/AML/Sanction and quality assurance methodologies.
  4. Excellent analytical and problem-solving skills, with the ability to analyze data, identify trends, and make data-driven decisions.
  5. Strong coaching and feedback skills, with the ability to provide constructive feedback and develop action plans for performance improvement.
  6. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
  7. Knowledge of QA KPIs and performance metrics, and the ability to develop and track metrics to assess performance.
What We Offer
  • Competitive remuneration package
  • Meal Allowance up to RM 500/month
  • Monthly Team Building
  • RM 2500 Benefits per annum (Training & Wellness)
  • Yearly Bonus
  • Convenient workplace (5 minutes walk from MRT TRX).
  • Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
  • Employee engagement, recognition, and appreciation program.
  • Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.


  • Kuala Lumpur, Kuala Lumpur, Malaysia Tbwa ChiatDay Inc Full time

    About the RoleThe Quality Assurance Manager will be responsible for ensuring the delivery of high-quality compliance case review and maintaining performance standards across all Compliance Operations functions.This role will involve developing and implementing quality assurance processes, providing feedback to Compliance Operations functions to improve agent...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Tbwa ChiatDay Inc Full time

    About the RoleWe are seeking a highly skilled Quality Assurance Manager to join our team at Tbwa Chiat/Day Inc. As a key member of our Compliance Operations department, you will be responsible for ensuring the delivery of high-quality compliance case review and maintaining performance standards across all Compliance Ops functions.Key ResponsibilitiesLead and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia RBC Full time

    Job SummaryThis role supports the execution of Enterprise Compliance function's oversight over RBC's Regulatory Compliance Management (RCM) programs maintained within the Compliance function and the Reliance Model (RM) Review Program.Key ResponsibilitiesQuality Assurance ReviewsPlan and perform individual quality assurance reviews for in-scope areas pursuant...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Tbwa ChiatDay Inc Full time

    About the RoleWe are seeking a highly skilled Quality Assurance Manager to join our Compliance Operations team. As a key member of our team, you will be responsible for ensuring the delivery of high-quality compliance case review and maintaining performance standards across all Compliance Ops functions.The successful candidate will develop and implement...

  • Quality assurance

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Unison Consulting Full time

    Quality Assurance Specialist Join our team as a Quality Assurance Specialist and play a critical role in ensuring the highest quality software applications. Job Summary As a Quality Assurance Specialist, you will be responsible for developing and implementing quality assurance strategies for software projects, collaborating with cross-functional teams, and...

  • Quality assurance

    1 month ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Unison Consulting Pte Ltd Full time

    Responsible for developing and implementing quality assurance strategies for software projects. Design and execute test plans, test cases, and test scripts to ensure the quality of software applications. Identify and document software defects, track them to resolution, and verify fixes. Collaborate with cross-functional teams to ensure that quality standards...


  • Kuala Lumpur, Kuala Lumpur, Malaysia TIME's group Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Specialist to join our team at TIME's group. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our products and processes.Key ResponsibilitiesProcess Management: Develop and implement process improvements to ensure compliance with industry standards and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia TIME's group Full time

    Quality Assurance RoleAbout the Position:We are seeking a skilled Quality Assurance Specialist to join our team at Ichor Systems. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality of our products and services.Key Responsibilities:Test Design and Execution: Design and implement effective tests to ensure the quality of...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full time

    Job Title: Quality Assurance Specialist**Job Summary:**We are seeking a highly skilled Quality Assurance Specialist to join our team at Businesslist. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our products and services, identifying areas for improvement, and implementing process changes to enhance our overall...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Electronic Arts Inc. Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Manager to join our team at Electronic Arts Inc. as a key member of our software development team. The successful candidate will be responsible for managing the quality verification process, ensuring that our software products and applications meet the highest standards of quality, functionality,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Reading Full time

    About the RoleWe are seeking a highly skilled Quality Assurance Specialist to join our team at Dynamite Games Studio. As a member of our Quality Assurance team, you will play a critical role in ensuring the quality of our top-rated mobile applications.Key ResponsibilitiesCollaborate with developers and designers to identify and report bugs in mobile...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Telecontinent Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Specialist to join our team at Telecontinent. As a Quality Assurance Specialist, you will play a critical role in ensuring that our customer service operations meet the highest standards of quality and excellence.Key ResponsibilitiesQuality Monitoring and Evaluation: Conduct thorough quality...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Appspace Full time

    About the RoleWe are seeking a highly skilled and experienced Director of Quality Assurance to join our team at Appspace. As a key member of our organization, you will be responsible for driving the QA strategy, managing a global team, and ensuring the highest standards of quality and performance in our software product suite.Key ResponsibilitiesStrategic...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Michael Page Full time

    About Our CompanyMichael Page is a leading recruitment agency with a strong presence across the world.Job DescriptionKey ResponsibilitiesCollaborate with Business Units, Vendors, and Product teams to ensure high-quality testing aligned with Company QA standards.Oversee testing processes, including test case creation, execution, result analysis, defect...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Refine Group Full time

    Job Summary:We are seeking a highly skilled Supply Quality Assurance Specialist to join our team at Refine Group. As a key member of our quality management team, you will be responsible for ensuring the highest quality products and services from our suppliers.Key Responsibilities:Supplier Quality Management: Oversee supplier quality, project timelines, and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full time

    Job DescriptionJob Title: QA EngineerCompany: BusinesslistJob SummaryWe are seeking a highly motivated and experienced Quality Assurance Specialist to join our team. The successful candidate will be responsible for administering our company quality program to continually improve the quality level of our products and services.Key ResponsibilitiesQuality...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full time

    Job Summary:We are seeking a highly skilled Quality Assurance Supervisor to join our Operations team at Shopee. As a Quality Assurance Supervisor, you will be responsible for developing and implementing quality control processes and procedures to ensure that our products and services meet established quality standards.Key Responsibilities:Quality Control...


  • Kuala Lumpur, Kuala Lumpur, Malaysia TIME's group Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Engineer to join our team at TIME's group. As a Quality Assurance Engineer, you will be responsible for ensuring the quality of our game products by identifying and reporting defects, and collaborating with cross-functional teams to resolve issues.Key ResponsibilitiesGame Development Testing:...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full time

    Quality Assurance Supervisor - OperationsAt Shopee, we're committed to delivering exceptional quality to our customers. As a Quality Assurance Supervisor - Operations, you'll play a critical role in ensuring that our products and services meet the highest standards.Key Responsibilities:Develop and implement quality control processes and procedures to ensure...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Spemocean Full time

    We have an urgent requirement for our client Oil and Gas EPC projects in Malaysia.Position: E&I Quality Assurance SpecialistLocation: Kuala Lumpur (KL) , China Office (Relocation Required)Overview: We are seeking highly skilled Quality Assurance Specialists with diverse backgrounds in Electrical/Instrumental, engineering. The successful candidates will serve...