Customer Engagement Strategist
3 days ago
About Us
As a leading international universal insurance provider, we aim to deliver exceptional customer experiences through innovative solutions.
Job Requirements
This role requires a dynamic and skilled CRM and Contact Center Business Analyst to join our regional office team.
Key Responsibilities
- Liaison Role
- Act as a key liaison between business stakeholders and technical teams.
- Lead and support the implementation of an OmniChannel solution.
- Collaborate with cross-functional teams to design, develop, and deliver customer experience (CX) enhancements.
- Analyze and interpret complex business requirements.
- Leverage knowledge of AI and data analytics.
- Provide expertise on Salesforce, Genesys, or similar platforms.
Ideal Candidate Profile
- Ideally Big 4 consulting background.
- Proven experience leading integration projects.
- Hands-on experience unifying CRM systems and voice applications.
- Solid understanding of AI technologies.
- Versatile and adaptable.
- Strong focus on Customer Experience (CX).
- Collaborative and engaging personality.
- Proficiency with tools such as Salesforce, Genesys, or comparable CRM and contact center platforms.
What We Offer
- A chance to work with a global leader in the insurance sector.
- A collaborative and innovative work environment.
- Opportunities for professional growth and career advancement.
- Competitive compensation and benefits package.
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