Operational Excellence Coordinator

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Fragomen Full time
Responsibilities
The successful candidate will be responsible for managing the operational excellence framework to ensure the efficient delivery of the Firm's goals and Client service. This includes developing an in-depth understanding of all available platforms within the Firm and seeking opportunities to further enhance the operating efficiency.

Key Skills and Qualifications
We are looking for a detail-oriented and organised experienced professional who is comfortable working with multiple stakeholders. The ideal candidate will have a strong understanding of the Firm's technology systems, immigration processes and concepts, and the ability to learn new processes to enable expansion and growth of the operations function.

Requirements
  1. Has minimum 3 to 4 years' experience in executing/processing Corporate Immigration related activities and exposure in Shared Services Operations environment.
  2. Possesses personable, interpersonal skills to communicate effectively at all levels in person, by phone, VC and by email.
  3. Demonstrates the ability and flexibility to prioritise and balance competing demands and meet deadlines in a fast-paced, high volume professional services environment.
  4. Proactively takes responsibility for all delegated work and follows through to completion.
  5. Demonstrates the highest accuracy and attention to detail in all work produced.
  6. Demonstrates advanced technology skills, including Microsoft Office, ticketing and time tracking systems.
  7. Demonstrates ability to work harmoniously with all stakeholders.
  8. Demonstrates commitment to excellence in the workplace.
  9. Role-models workplace behaviour that is consistent with the firm's Mission, Core Values and Strategic Objectives.


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