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Client Experience Associate

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia OSOME Full time

We're a fintech startup making entrepreneurs' lives easier. We help businesses kick admin, accounting, and bookkeeping out of their day-to-day routines, so they can focus on what matters most.

Key Responsibilities:
  • Onboard new clients and develop customer relationships to ensure satisfaction with our services.
  • Manage incoming emails and chats, responding promptly and accurately to customer inquiries.
  • Provide expert answers to customer questions about our services, pricing, and processes.
  • Follow company communications guidelines and procedures to ensure consistent messaging and tone.
  • Proactively seek out new sales leads and opportunities to grow our business.
Our Team is Looking For:
  1. Mandarin proficiency to liaise with clients in Chinese markets.
  2. A comfortable attitude in fast-paced environments and adaptability to evolving priorities.
  3. Excellent communication and interpersonal skills.
  4. Strong customer service skills with a focus on building and maintaining relationships.
  5. Sales and negotiation skills to identify and close new opportunities.