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Operations Support Lead

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia U Mobile Full time

About U Mobile

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We are a dynamic telecommunications company driven by innovation and customer satisfaction. Our mission is to deliver exceptional experiences through cutting-edge solutions and outstanding service.

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Our Commitment

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To being the preferred choice for customers seeking high-quality mobile services and products that meet their evolving needs.

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About the Role

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The Retail Expansion Specialist plays a vital role in driving the successful execution of our retail expansion initiatives, ensuring timely and cost-effective project completion.

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Key Responsibilities:

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  • New Store Openings
  • Coordinate and oversee all aspects of new store openings, including site selection, construction, and vendor management.
  • Develop and manage project timelines and budgets.
  • Ensure compliance with all relevant regulations and permits.
  • Conduct site inspections and quality checks.
  • Coordinate with internal teams (e.g., Marketing, IT, Operations) to ensure smooth store launch.
  • Store Refurbishments and Repairs
    • Manage and oversee store refurbishment and repair projects.
    • Obtain quotes from vendors and negotiate contracts.
    • Monitor project progress and ensure timely completion within budget.
    • Ensure the quality of workmanship and adherence to brand standards.
  • Store Maintenance
    • Develop and implement a preventive maintenance program for all stores.
    • Respond to maintenance requests and ensure timely resolution of issues.
    • Manage vendor relationships for maintenance services.
  • Inventory Management
    • Manage the inventory of store fixtures, equipment, and other assets.
    • Ensure the availability of necessary materials for store operations.
  • Reporting and Documentation
    • Prepare regular reports on project progress, budget status, and any other relevant information.
    • Maintain accurate and up-to-date records of all store-related activities.
  • Vendor Management
    • Build and maintain relationships with contractors, vendors, and other stakeholders.
    • Negotiate contracts and ensure compliance with service level agreements.
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Requirements

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We are seeking a highly skilled and experienced professional to join our team as a Retail Expansion Specialist. The ideal candidate will possess strong project management skills, excellent communication and interpersonal skills, and proficiency in using project management software.

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  • Diploma/Degree in Engineering, Construction Management, or a related field.
  • Minimum 5 years of experience in project management, preferably in the retail or construction industry.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Ability to work in shifts to ensure continuous coverage during operating hours.