Voice Channel Specialist

6 days ago


Shah Alam, Selangor, Malaysia Daythree Full time
Job Summary

This position involves working as a Voice Channel Specialist at Daythree, where you will be responsible for delivering exceptional customer service, managing high volumes of inquiries, and collaborating with the team to drive results.

Main Responsibilities
  • Provide timely and professional responses to customer inquiries, addressing their concerns with empathy and expertise.
  • Balance customer needs with business objectives, leveraging your understanding of sales and marketing principles.
  • Clearly communicate product information and manage multiple inquiries simultaneously, ensuring seamless customer interactions.
  • Owning individual KPIs and contributing to team success through collaborative efforts.
  • Actively seek opportunities to enhance processes and work closely with leaders to implement improvements.
Required Skills and Qualifications
  • Fluency in English or Bahasa Malaysia for effective communication.
  • Prior experience in customer-facing roles, particularly in contact centers, is highly beneficial.
  • A minimum SPM qualification showcases foundational knowledge.
Desirable Attributes
  • Strong Communication Skills
  • Excellent Time Management
  • Adaptability
  • Results-Oriented
  • Collaborative Spirit


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