Customer Service Representative

6 days ago


Shah Alam, Selangor, Malaysia Daythree Full time
Job Overview

This role is centered around providing exceptional customer service through voice channels, focusing on swift issue resolution and delivering top-notch support.

Key Responsibilities
  • Manage high-volume inquiries via phone calls, ensuring timely responses and addressing customer concerns with professionalism.
  • Balancing customer needs with business objectives, showcasing adaptability and problem-solving skills in sales and marketing contexts.
  • Effectively articulate product information while maintaining a high level of professionalism under pressure.
  • Owning individual KPIs and contributing to team goals through collaborative efforts.
  • Identify opportunities for process enhancements and collaborate with Team Leaders and Managers to implement improvements.
Requirements
  • Demonstrate excellent English or Bahasa Malaysia communication skills.
  • Prior experience in contact centers or customer service roles is an advantage.
  • A minimum SPM qualification showcases fundamental knowledge.
Skills Required
  • Excellent Communication
  • Greeting Customers
  • Handling Customer Inquiries
  • Customer Support
  • Customer Data Management
  • Effective Conflict Resolution
  • Proven Call Center Experience


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