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Service Delivery Supervisor

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Zeal Group Full time

We are seeking a talented and experienced professional to join our Customer Service team as a CS Team Lead. In this role, you will be responsible for leading and supervising a team of customer service representatives, providing guidance, coaching, and support to ensure the team meets performance goals.

Key Responsibilities :

  • Lead a team of customer service representatives.
  • Provide ongoing coaching and training to enhance the skills of team members.
  • Facilitate training sessions for new hires and organize skill development programs.
  • Handle escalated customer issues and complex problem-solving.

Requirements :

  • Candidate must possess at least a Diploma/Degree.
  • Minimum of 3 years of experience in Customer Service/Operations with at least 1 year of experience in a supervisory role.
  • Experience gained in FX/Finance industry will be an advantage.
  • Proficient in Microsoft Office (Word, Excel, PowerPoint).
  • Able to multi-task, determine priorities, and meet deadlines in a fast-paced business environment.
  • Fluency in English and Indonesian language (verbal and written) is a must.

Benefits :

  • Medical Benefit
  • Optical Benefit
  • Life Insurance
  • Meal Allowance
  • Travel Allowance
  • Health & Fitness Subsidy
  • Staff Referral Bonus Program
  • Long Service Rewards
  • Work Anniversary Rewards
  • *Employment Pass and Visa Sponsorship
  • *Relocation Benefits