IT Operations and Services Manager

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Equinix, Inc. Full time
Key Responsibilities

The Data Center Customer Operations Engineer is responsible for:

  • Reviewing and prioritizing work orders in the queue, responding to semi-routine requests while adhering to commitment times.
  • Escalating and expediting orders to appropriate teams upon standard operating procedures.
  • Maintaining detailed written records of all work activity.

Installation and Maintenance

  • Supports intra-cage infrastructure installations by following standard operating procedures for semi-routine customer installs, which may include: fiber trays, ladder racks, customer equipment, and cabinets.
  • Ensures the standard operating procedures are followed on cable management of coaxial, fiber, twisted pair copper, and semi-routine intra-building cross-connects.


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