Sales and Operations Leader
2 days ago
About the Role
We are seeking a highly experienced professional to lead our sales and operations teams in the Air & Sea freight forwarding industry in Penang, Malaysia. The ideal candidate will have a proven track record of driving financial performance, improving customer satisfaction, and growing businesses.
Responsibilities:
- Manage branch EBIT, sales growth, and cost optimization.
- Deliver high-quality service and exceed customer expectations.
- Maximize branch potential and expand customer relationships.
- Ensure high productivity, competitive efficiency, and quality.
- Adhere to global processes, policies, and local laws.
- Implement and optimize structures, systems, and internal service providers.
- Drive employee training, career planning, and performance improvements.
- Maintain regular communication with Cluster Management on key updates.
Requirements:
- Bachelor's degree in Business, Economics, Logistics, or related field (experience may substitute).
- 10+ years of leadership experience, preferably as a General Manager in MNC freight forwarding.
- Strong people management and leadership skills.
- Foster cross-functional collaboration and knowledge sharing.
- Enhance customer service, improve efficiency, and strengthen relationships.
- Thrive under pressure, meeting tight deadlines with resilience.
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