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Head of Client Relationships and Strategy

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Getronics Full time
About the Job

We are seeking a highly skilled Client Services Director to join our team, who will be responsible for leading our client-facing operations, developing strategies to enhance client satisfaction, and driving business growth.

The ideal candidate will have a proven track record of delivering results-driven solutions that meet and exceed client expectations, and will be able to lead and mentor a high-performing team to achieve success.

We offer a dynamic work environment, opportunities for career growth, and a chance to make a real impact on our clients' businesses.

About the Company

Getronics is an ICT Services company with a rich history spanning over 125 years. As an expert in workspace management services, connectivity, data centers, and consultancy, we are well-positioned to offer best-in-breed ICT services to FTSE 500 businesses and Public Sector organizations worldwide.

We have a complete portfolio of integrated ICT services for the large enterprise market, working according to a Global Service Delivery Model that ensures consistent service delivery across the world, along with the Getronics Workspace Alliance.

Our comprehensive range of services includes workspace management, IT services, and more, making us the perfect partner for your business needs.

With 2,800 employees across Belgium, Luxembourg, the UK, Ireland, Switzerland, Germany, Hungary, Malaysia, Singapore, India, and South Korea, we reported full-year revenues in excess of €450 million in 2011.

Responsibilities:
  • Develop strategies to enhance client satisfaction and retention
  • Lead a high-performing team, mentoring them to enhance their capabilities
  • Prepare and present regular reports on client satisfaction and departmental performance
  • Maximize chargeable work activity and scope extensions, and drive additional project-related revenue through the customer