Revenue Manager

2 weeks ago


Hang Tuah Jaya, Malaysia Bayou Lagoon Park Resort Full time

**JOB DESCRIPTION**
- To determine and set competitive room rates to stay in the limelight and earn higher revenue.
- To constantly track and compare revenue received from different sources to set relevant budgets.
- Meeting and maximising revenue through upselling, developing new clients and ensuring current guests become regular.
- Perform appropriate analysis to assist in making revenue optimisation recommendations and review the effectiveness of the hotel’s pricing regularly.
- Attend various operational meetings on a periodic basis and provide relevant recommendation to achieve maximum yield for the hotel.
- Good business database in OTA, Travel Agent & FIT.
- Creating promotional campaigns to generate business, tracking customer trends and reservations.
- Generate revenue reports and financial statements for management review. Forecast monthly revenue and identify and communicate revenue opportunities to management.
- Ensure that all rooms statistics reports and any other related reports are accurate and consistent.
- To be fully conversant with hotel room type and availability, assisting guests with reservation inquiries and bookings as may be required. Forecast future demands and pricing trends.
- Maintain knowledge of special rates / offers / promotions.
- Monitor reservation levels and inform Management of current and future occupancy rates.
- Responsible for the hotel room occupancy.
- Review all guest arrivals and ensure that rooms are assigned according to the reservation and preferences.
- Create a positive hotel image in every interaction with internal and external customers.
- Coordinating with other departments within the hotel regarding customer requirements, future bookings, sales trips and conferences as and when needed.
- Willing to travel to other state and meet up potential clients.
- Carries out any other reasonable duties and responsibilities as assigned.

**JOB REQUIREMENTS**
- A strong experience in hospitality forecasting, pricing, and inventory control.
- Minimum Diploma / Degree holders in any discipline.
- Must be very well verse in English & Bahasa and Chinese speaking will be an added advantage..
- At least 5 years of working experience in related field is required for this position.
- Able to handle high volume of enquiries in call centre environment
- Confident and customer service orientated individual.
- Excellent interpersonal and communication skills and the ability to work well with co-workers and the public.

Pay: RM3,800.00 - RM5,000.00 per month

Schedule:

- Rotational shift


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