Customer Support

1 week ago

Bukit Bintang, Malaysia Miki Travel Sdn Bhd Full time

**Job Title**: Customer Service Executive (Mandarin Speaking)
**Location**: Kuala Lumpur, Malaysia
**Department**: Global Support Team

**Job Type**: Full-time, Permanent
**Shift**: Rotational (24/7, including weekends and public holidays)

**About the Role**

We’re looking for a dedicated and resourceful **Customer Service Executive (Mandarin Speaking)** to join our fast-paced 24/7 Global Support Team. In this role, you will be at the forefront of delivering exceptional travel support services to clients and tour leaders around the world. No two days are alike — expect a dynamic and rewarding environment where your communication skills make a real impact.

**Key Responsibilities**
- Provide prompt and effective solutions to travel-related issues
- Collaborate with internal departments, hotel suppliers, and global MIKI offices
- Offer emergency and troubleshooting assistance when needed
- Manage and share booking and tour-related information through internal systems
- Support cross-functional teams and take on additional tasks as assigned

**Requirements**:

- Proficiency in **Mandarin and English** (both spoken and written)
- Willingness to work **rotational shifts**, including overnight, weekends, and public holidays
- **Diploma holders**: Minimum **1 year** of customer service experience
- **SPM holders**: Minimum **3 years** of customer service experience
- Experience in the **travel or hospitality industry** is an added advantage

**Salary & Benefits**
- **Monthly Salary**: RM3,800 - RM5,000
- **Benefits** include:

- Medical insurance
- Additional leave entitlements
- Maternity/parental leave
- Career advancement opportunities
- A collaborative and international work culture

We welcome applicants from all industries with a strong background in customer service. Experience in travel is a bonus, but not a requirement.

**Job Types**: Full-time, Permanent

Pay: RM3,800.00 - RM5,000.00 per month

**Benefits**:

- Additional leave
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Application Question(s):

- Please rate your Mandarin proficiency in speaking, reading, and writing on a scale of 1 (Poor) to 10 (Excellent).
- Are you currently employed? If yes, please specify your notice period.
- What is your expected salary?
- Are you able to work on a rotational shift schedule, including public holidays and weekends?

**Language**:

- Chinese (preferred)

Work Location: In person

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