Inside Sales Specialist

7 days ago

Puchong, Malaysia Aisling Group Full time

**Lead Follow-Up and Conversion**:

- Proactively follow up with new leads from partner software free trials, creating a strong first impression and generating interest.
- Highlight product benefits and demonstrate solutions that align with client needs to increase conversion rates.
- Collaborate with the business team to present solutions and close sales, achieving sales targets.

**License Renewal Management**:

- Proactively manage and monitor the renewal process for all client licenses to ensure timely renewals and consistent revenue flow.
- Maintain a detailed client list with current contract statuses to effectively track and manage renewals.

**Customer Engagement and Product Application**:

- Regularly interact with clients to ensure they are maximising the benefits and functionalities of our products.
- Provide guidance and support on the optimal use of our technology solutions, enhancing customer satisfaction and product engagement.
- Keep clients updated on the latest product capabilities and how they can enhance their operational efficiency or learning outcomes.

**Sales and Revenue Growth**:

- Identify and exploit opportunities for cross-selling additional software and training solutions tailored to the specific needs of clients.
- Develop and present proposals that demonstrate the value and benefits of expanded product usage.

**Client Support and Communication**:

- Serve as the primary point of contact for client inquiries, providing prompt and accurate responses to enhance customer experience.
- Coordinate with customer support teams to resolve any technical issues clients may encounter.

**Market Insight and Client Feedback**:

- Conduct market research to stay informed about industry trends and new technologies that could benefit your clients.
- Gather client feedback to understand their needs and preferences, helping guide your sales strategies and service offerings.

**Professional Development**:

- Participate in relevant training sessions and workshops to enhance your sales and technical skills.

**Requirements**:

- Bachelor’s degree in Business, Marketing, Educational Technology, Computer Science or a related field.
- 1-2 years of working experience in sales, experience with e-learning or education technology industry can be beneficial.
- Experience with eLearning authoring tools would be advantageous.
- Proficient with MS Office 365.
- Exceptional communication and negotiation skills.
- Self-motivated with the ability to work independently and as part of a team.
- Attention to detail to prevent or minimise errors in sales documents.
- Strong organisational and time management skills.
- Problem-solving skill in resolving issues related to inquiries, or communication.

**Job Types**: Full-time, Permanent

Pay: RM3,000.00 - RM4,000.00 per month

Work Location: In person

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