Helpdesk Support

1 week ago

Petaling Jaya, Malaysia Puncak Tegap Sdn Bhd Full time

**QUALIFICATION**:

- Bachelor degree in IT or related field from recognized university
- 1-3 years of experience in technical support
- Fresh graduate encourage to apply
**REQUIRED KNOWLEDGE**:

- Good knowledge of Windows & Web-based Application.
- Knowledge in IT Technical support is an advantage.
- Experience in Learning / Training is a plus.
**KEY RESPONSIBILITIES**:

- Responsible to manage PPTG-Selangor under portfolio to support e-Tanah System.
- Educating PPTG-Selangor user on how to work e-Tanah System and helping them by taking them through step-by-step procedures either over the phone or in person.
- Provide first level contact and convey resolutions to customer issues.
- Supporting the e-Tanah roll-out tasks for PPTG-Selangor.
- Rapidly establishing a good working relationship with PPTG-Selangor users and other professionals
- Properly escalate unresolved queries and issues to the next level of support
- Track, route and redirect problems to correct resources
- Follow up with customers, provide feedback and see problems through to resolution
- Preserve and grow your knowledge of Helpdesk procedures, products and services for e-Tanah
- To be part of Rollout Project team.
**SKILLS**:

- Communication
- Customer Service & Support
- Time Management
- Problem Solving skills
- Negotiation skills
- IT Literate

Contract length: 12 months

**Salary**: RM2,500.00 - RM3,000.00 per month

**Benefits**:

- Health insurance
Schedule:

- Monday to Friday
COVID-19 considerations:
**Education**:

- Bachelor's (preferred)
**Experience**:

- Technical Support: 1 year (preferred)

**Language**:

- Bahasa (preferred)
Willingness to travel:

- 75% (preferred)

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